At a Glance
- Tasks: Resolve complex technical issues and provide top-notch support to users.
- Company: Join a Fortune 500 cloud-based organisation with a dynamic work culture.
- Benefits: Competitive pay of $450/day, hybrid work, and potential for permanent role.
- Other info: Great opportunity for career growth in a fast-paced environment.
- Why this job: Be a key player in tech support and make a real difference for customers.
- Qualifications: 2+ years in application support or software development; strong tech skills required.
The predicted salary is between 58500 - 58500 $ per year.
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Senior Consultant - Talent Acquisition - Technology at Salt
Technical Support Engineer - Integrations
(Application Support)
· Fortune 500 cloud based blue chip organization
· 12 months contract opportunity - with a high potential to go permanent
· Offering: $450/day including super
· Location: Sydney CBD - Hybrid work Arrangements - 2 days from office
About the role:
As a Technical Support Engineer, you will be responsible for managing and resolving the most challenging issues and escalation for the customer and providing technical guidance in addressing their business needs. The focus will be on addressing complex Integration issues that are inbound or outbound of the internal Platform.
Roles and Responsibilities
- Customer Advocate provides support to users/administrators of our platform.
- Contributing to the growth of the best practices for the delivery of support services.
- Understanding our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Maintaining technical expertise in assigned areas of product functionality and using that expertise to help customers.
- Communicating with customers and our teams through cases, phone and other digital methods.
- Maintaining impeccable case hygiene and customer related files and records.
Skills:
- Must have 2+ years of related experience within either application technical support or software development environment.
- Must have well developed experience implementing, maintaining, or supporting two (or more) of the following:
- Strong knowledge of LDAP/Active Directory, SSO or other authentication or user management systems (e.g. Azure AD, Okta. SAML, SiteMinder)
- Strong understanding of Email Infrastructure (e.g. Exchange, Office 365, Postfix)
- Advance knowledge on Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Strong working knowledge on Network infrastructure
- Strong knowledge of OAuth and OIDC. Experience providing SaaS / PaaS support.
- A fundamental understanding of ITIL framework
- Experience using tools like Splunk/Wireshark and understanding common SaaS cloud and on-premises infrastructure components.
- Advance knowledge of the components in a web applications stack.
- Experience with relational databases (e.g. MySQL, Oracle).
Prior experience:
- Demonstrated ability to understand the problem statement and troubleshoot complex technical issues with ease.
- Demonstrated ability to understand, create and speak to use cases based on reported issues/problem statements to progress investigations and identify possible causes of the reported behaviour.
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Personal commitment to quality and customer service.
- Ability to multi-task and efficiently manage case backlog.
Education:
Bachelor’s in computer science (or related technical degree) preferred.
Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or you may send through a copy of your latest CV to for a confidential discussion.
Seniority level
- Associate
Employment type
- Contract
Job function
- Information Technology
- Industries: Software Development, Technology, Information and Media, and IT Services and IT Consulting
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Application Support Engineer in Sydney employer: Salt
Join a dynamic Managed Services Provider that prioritises innovation and collaboration, offering a supportive work culture where your expertise in Microsoft Azure and cloud solutions will be valued. With a strong focus on employee growth, you'll have access to ongoing training and certification opportunities, allowing you to advance towards roles in Solution Architecture and Technical Leadership while working on impactful projects that transform customer IT environments. Located in a vibrant area, this role not only provides meaningful work but also fosters a community of like-minded professionals dedicated to excellence in technology.
