At a Glance
- Tasks: Support users and troubleshoot technical issues using AI tools in a dynamic environment.
- Company: Join a forward-thinking tech company in Sydney with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for permanent placement.
- Other info: Great career growth potential and a collaborative team culture.
- Why this job: Be a customer advocate and make a real impact while working with cutting-edge technology.
- Qualifications: 4+ years in application support or software development, strong problem-solving skills required.
The predicted salary is between 43020 - 52580 $ per year.
Hiring !! - Application Support Engineer - AI 12 months contract opportunity - with a high potential to go perm
Location: Sydney CBD Hybrid work arrangements - 2 days from office and 3 days WFH Offering $470/day including super
Responsibilities
- Customer Advocate providing support to users/administrators of our platform.
- Contributing to the growth of best practices for delivery of support services.
- Understanding of platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations.
- Providing input across business units regarding process and product improvements when working on technical issues for customers.
- Resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
- Using AI-powered tools, automating workflows, analyzing AI-driven insights.
Skills required
- Min 4+ years of related experience within either application technical support or software development environment.
- Demonstrated creative problem-solving approach and strong analytical skills.
- Ability to troubleshoot difficult technical issues with ease and complexity.
- Ability to read and troubleshoot basic Java and Java Script code.
- Proficient in analyzing log files and standard debugging concepts.
- Advanced My SQL / Postgres knowledge and hands on experience (Oracle also helpful but optional).
- Prior experience leveraging AI in an application support or software development role.
- Some understanding of remote administration via Power Shell or any other.
- Excellent communication skills both written and verbal.
Requirements
Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role.
At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do.
We extend our sincere appreciation to everyone who has contributed to our continued success.
Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture.
We pay our respects to all First Nations Australians and their Elders past and present.
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Application Support Engineer – AI in Sydney employer: Salt Digital Recruitment
Join a globally recognised Fortune 500 technology leader in Sydney, where you will thrive in a dynamic and collaborative work culture that values innovation and excellence. With strong potential for career growth, flexible hybrid working arrangements, and comprehensive leave entitlements, this role offers a unique opportunity to influence marketing strategies across the APAC region while engaging with senior stakeholders. Experience the impact of your contributions from day one in an award-winning environment that champions operational effectiveness and employee development.
