Build a Career Where Great Service Creates Lasting Customer Relationships
Join a well-established supplier within the construction and building materials industry where your customer service skills will be valued, your contribution recognised, and your career supported. This is an opportunity to become part of a high-performing team that takes pride in delivering exceptional service, working together, and building long-term relationships with customers across the construction sector.
If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer experiences, this is a role where you'll genuinely make an impact from day one.
About the Opportunity
An exciting opportunity exists for an enthusiastic Customer Service & Trade Counter Representative to join a respected business supplying quality building materials to builders, contractors, tradespeople and commercial customers.
This position offers a diverse mix of responsibilities, combining customer service, trade counter sales, order processing and administrative support. You'll become the first point of contact for customers, providing professional advice, processing orders accurately, and ensuring every interaction leaves a positive impression.
No two days are the same, making this an ideal opportunity for someone who enjoys variety and building genuine relationships with customers.
What You'll Be Doing
- Welcome customers at the trade counter and provide exceptional face-to-face service.
- Answer incoming phone enquiries and respond to customer emails professionally.
- Process customer orders accurately and efficiently.
- Provide product information and recommend suitable solutions.
- Build strong relationships with trade customers and key accounts.
- Coordinate with warehouse and operations teams to ensure timely deliveries.
- Prepare quotations and follow up outstanding opportunities.
- Resolve customer enquiries quickly and professionally.
- Maintain accurate customer records and sales documentation.
- Support the wider sales team with administrative and customer service activities.
- Ensure the trade counter and showroom remain organised and presentable.
- Deliver an outstanding customer experience on every interaction.
Salary and Benefits
Customer Service - Building Materials in Sydney employer: Salexo Consulting
Join a leading supplier of architectural products in Sydney, where you'll thrive in a supportive work culture that values employee growth and development. With strong product training and a clear pathway into external sales and account management, this role offers a rewarding opportunity to engage with industry professionals while enjoying competitive remuneration and bonuses. Experience the satisfaction of helping customers select the right products in a dynamic environment that fosters collaboration and innovation.
