Operations Manager | 6-Month Contract with View to Permanent
Salexo Consulting – Sydney North Shore NSW
f you're an experienced Operations Manager who enjoys leading teams, improving processes and keeping day-to-day operations running smoothly, this is an opportunity to step into a role where you can make an immediate impact.
We're looking for someone to oversee the delivery of a government-backed program, leading customer support, compliance and operational performance while ensuring every customer receives a seamless experience from enquiry through to completion.
This is an initial 6-month contract with a genuine opportunity to transition into a permanent position. An immediate start is available.
What you'll be doing
- Leading the Customer Support and Compliance teams through two Team Leaders.
- Ensuring customers receive a high level of service throughout their journey.
- Identifying process improvements and streamlining operational processes.
- Managing the relationship and performance of an external delivery partner.
- Ensuring the program remains compliant with government requirements and audit standards.
- Monitoring service levels, operational KPIs and team performance.
- Resolving complex customer issues and operational escalations.
- Supporting workforce planning during busy periods.
About you
You'll be a confident people leader who enjoys improving operations, solving problems and creating efficient processes.
Ideally, you'll have:
- Experience leading operations, customer service or service delivery teams.
- Strong leadership skills with the ability to coach and support others.
- Experience working within compliance, quality or regulated environments.
- Exposure to managing external suppliers or service providers.
- Excellent organisational, communication and problem-solving skills.
- The ability to make sound decisions in a fast-paced environment.
What's on offer
- Immediate start available.
- Initial 6-month contract with genuine permanent potential.
- Opportunity to lead an established operational team.
- A varied role combining people leadership, process improvement and operational management.
- Supportive leadership team with the opportunity to make a real impact from day one.
Operations Manager | 6-Month Contract with View to Permanent employer: Salexo Consulting
Join a leading supplier of architectural products in Sydney, where you'll thrive in a supportive work culture that values employee growth and development. With strong product training and a clear pathway into external sales and account management, this role offers a rewarding opportunity to engage with industry professionals while enjoying competitive remuneration and bonuses. Experience the satisfaction of helping customers select the right products in a dynamic environment that fosters collaboration and innovation.
