Salesforce is seeking a Swarm Lead for the Global Support team in the APAC region. You will be the first point of contact for customers after hours, owning the end-to-end experience for the APAC shift.
Responsibilities include leading swarms, mentoring engineers, and coordinating with frontline managers to drive urgent case resolution and knowledge sharing. This role requires after-hours flexibility and strong collaboration.
Swarm Lead, Global 24/7 Tech Support in Sydney employer: Salesforce
Salesforce is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Public Sector Account Executive, you'll have the opportunity to drive meaningful change in government organisations while benefiting from comprehensive support for your professional growth and a commitment to work-life balance. With a focus on inclusivity and equality, Salesforce empowers its employees to thrive in their careers and make a positive impact in the public sector.
