At a Glance
- Tasks: Manage client experience, bookings, and social media while keeping the clinic running smoothly.
- Company: Saint Serene, a vibrant clinic focused on excellence and client satisfaction.
- Benefits: Structured training, potential for career growth, and a supportive team environment.
- Other info: Exciting long-term career opportunities as the clinic expands.
- Why this job: Join a dynamic team and make a real impact on client experiences every day.
- Qualifications: Highly organised, proactive, and excellent at multitasking with strong communication skills.
The predicted salary is between 40500 - 49500 $ per year.
- Client Experience & Front of House Coordinator
- Saint Serene, Hawthorn
Please attach a professional photo on your résumé and read the job description carefully before applying.
Saint Serene is looking for a polished, organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.
This is a fast-paced role combining reception, hospitality, client communication, social media and clinic operations.
Key Responsibilities
- Greet clients and manage the client experience
- Prepare customised beverages
- Manage bookings and client appointments
- Send personalised videos and text messages to clients
- Manage client confirmations and follow-ups
- Post Instagram Stories throughout the day
- Film treatments and clinic activity
- Edit simple social media content using Cap Cut
- Open and close the clinic
- Clean and flip treatment rooms
- Maintain clinic cleanliness and presentation
- Support clinicians with anything they need throughout the day
- Stay aware of the clinic schedule and what needs to happen next
- What We Are Looking For
- Highly organised
- Proactive
- Calm under pressure
- Excellent at multitasking
- Confident with clients
- Well presented
- Reliable and punctual
- Comfortable receiving feedback
- Comfortable working in a fast-paced environment
- Able to take initiative without constantly being told what to do
- Hours & Training
- Saint Serene operates
- Monday to Friday, 11:00 AM to 6:00 PM , Saturday 11:00AM to 5:00PM
- You will arrive at
9:45 AM every shift for structured training and clinic preparation before opening.
Daily training may include
- Client experience
- Communication
- Systems
- Sales
- Objection handling
- Skin and treatment knowledge
- Role-play
- Clinic operations
- Our Culture
Saint Serene operates with a spirit of excellence.
We believe in clear expectations, accountability, training and continuous improvement.
Long-Term Career Opportunity
Saint Serene is expanding, and as the business grows there will be opportunities for our strongest team members to move into more senior roles.
Potential pathways may include
- Senior Front of House
- Client Experience Management
- Clinic Operations
- Team Leadership
- Client Consultation
- Sales roles
- #J-18808-Ljbffr
Receptionist/ All Rounder in Melbourne employer: Saint Serene Pty Ltd
Saint Serene is an exceptional employer located in Hawthorn, offering a dynamic work environment where excellence and continuous improvement are at the forefront. With structured training and clear pathways for career advancement, employees can thrive in their roles while enjoying a supportive culture that values initiative and client satisfaction. Join us to be part of a growing team that prioritises both professional development and a polished client experience.
