You will join Sagemcom's local Smart‑Metering team in Melbourne, working in close collaboration with our global R&D organisation distributed across France, Tunisia and Hungary. Sagemcom develops and deploys Smart Water and Smart Metering solutions, combining connected meters with the SICONIA information system hosted on cloud infrastructure. Australia is an important region for Sagemcom, with several Smart Water projects currently being deployed using NB‑IoT networks and our cloud‑based SICONIA platform. As part of the local team, you will work directly with customer technical teams, field engineers, and offshore R&D experts to ensure smooth operations and high‑quality system performance.
As a Technical Support Engineer, you act as the primary technical interface for our Australian customers. You support both production and test environments, ensuring proper operation of the full end‑to‑end solution and coordinating incident resolution with offshore teams.
Main Activities :
- 1) Production Environment (RUN)
- Serve as the main technical point of contact for customer operational teams
- Analyse tickets and incidents, verify alignment with specifications
- Investigate issues (logs, traces, monitoring tools, network captures) to diagnose and restore IT services as quickly as possible
- Collaborate with offshore R&D teams (France / Tunisia / Hungary) throughout the resolution process
- Ensure compliance with contractual Service Level Agreements (SLAs)
- Provide Level‑2 support for the full end‑to‑end solution (information system + connected meters)
- 2) Test & Integration Environment (BUILD)
- Support the customer's testing and validation teams
- Run integration tests between Sagemcom systems and customer IT systems
- Perform functional and qualification tests on the customer's test platform
- Monitor progress of integration and acceptance testing
- Document test results and share clear follow‑up with internal and customer teams
- Troubleshooting skills on distributed systems (server logs, monitoring tools, network captures)
- Hands‑on experience with Linux environments (RedHat / CentOS)
- Solid understanding of network protocols and security principles (TCP/IP, TLS, PKI)
- Ability to work effectively with international R&D teams
- Good communication skills and customer‑facing experience
- Autonomy, attention to detail, structured approach to problem‑solving
Why joining us:
- Contribute to meaningful national smart‑metering programs
- Work on modern IoT, Cloud and distributed system technologies
- Gain autonomy in a local environment while being supported by experienced global R&D teams
- Develop strong expertise on end‑to‑end system operation and integration
- Join a multicultural and cooperative team with flexible work practices
- Take on a visible role with direct impact on customer satisfaction
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Technical support engineer H/F in Melbourne employer: Sagemcom
Sagemcom is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Field Application Engineer role in Melbourne. With a strong focus on employee growth, Sagemcom offers opportunities for professional development through hands-on technical support and engagement with key Australian utilities, ensuring that team members are at the forefront of smart metering technology. The company values proactive contributions to product improvement and provides a supportive environment where employees can thrive while making a meaningful impact in the industry.
