At a Glance
- Tasks: Provide hands-on technical support for smart metering products and resolve field issues.
- Company: Join Sagemcom, a leader in smart metering technology.
- Benefits: Competitive salary, opportunities for travel, and professional growth.
- Other info: Dynamic role with opportunities for international travel and collaboration.
- Why this job: Make a real impact in the smart metering industry while working with cutting-edge technology.
- Qualifications: Engineering degree or equivalent experience in electronics or IoT.
The predicted salary is between 59400 - 72600 $ per year.
Sagemcom is seeking a Field Application Engineer (FAE) to provide hands on technical support for its Smart Metering product line.
Working closely with local technical leads, the FAE will support interoperability testing, customer trials, issue resolution, and deployment readiness for key Australian utilities.
The role includes field testing, diagnostics, RMA oversight and contribution to continuous product improvement.
Key Responsibilities
- Assist in resolving field issues reported by Australian utilities, ensuring fast and accurate diagnostics across hardware, firmware, legal metrology, RF communications, and network behavior.
- Support the local team in managing day to day technical topics related to customer operations.
- Perform pre testing activities to ensure product readiness prior to customer trials or deployments.
- Conduct on site testing at customer facilities and participate in pilot deployments and large scale rollouts.
- Oversee and manage the full RMA process, including the creation, tracking, and coordination of RMA cases, collaboration with headquarters, follow up on turnaround times, and ensuring proper root cause analysis and closure of returned equipment.
- Document customer issues and product defects, ensure correct escalation, and track them through to closure.
- Provide clear, structured, and regular reporting of activities to internal and external stakeholders.
- Suggest improvements to installation procedures, product configuration, and interoperability processes.
- Contribute to the global effort to accelerate readiness across the full smart water metering product range.
- Required Skills & Qualifications
- Solid understanding of smart metering systems, embedded electronics, and Io T communication technologies.
- Experience with RF communication protocols used in metering environments.
- Knowledge of field testing tools, data collection systems, and debugging/logging methodologies.
- Ability to troubleshoot system integration issues involving head end systems and third party platforms.
- Experience managing RMA workflows, including tracking, escalation, and technical analysis of returned products.
- Ability to manage multiple priorities and operate effectively in a fast moving technical environment.
- Strong communication and relationship building skills with customers, internal teams, and partners.
- Proactive, autonomous, and capable of handling both routine and complex tasks.
- Customer focused and results oriented.
- Other Requirements
- Engineering degree or equivalent experience in electronics, telecommunications, embedded systems, or Io T engineering.
- Experience working with utilities or industrial field deployments is an advantage.
- Availability for occasional travel within Australia and internationally.
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Nouvelle fonction R&D H/F in Melbourne employer: Sagemcom
Sagemcom is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Field Application Engineer role in Melbourne. With a strong focus on employee growth, Sagemcom offers opportunities for professional development through hands-on technical support and engagement with key Australian utilities, ensuring that team members are at the forefront of smart metering technology. The company values proactive contributions to product improvement and provides a supportive environment where employees can thrive while making a meaningful impact in the industry.
