At a Glance
- Tasks: Provide admin support for in-service activities and coordinate customer service requests.
- Company: Join Safran, a leading global aerospace and defence tech company.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Other info: Work in a dynamic environment with a focus on innovation and teamwork.
- Why this job: Be part of a team that supports advanced technologies in the defence sector.
- Qualifications: Tertiary qualifications in project management or administration preferred.
The predicted salary is between 50715 - 61985 $ per year.
Safran is an international high-technology group operating in the fields of aerospace, space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025.
Safran Electronics & Defense is an international company with more than 19,000 employees who bring together expertise and team spirit to design high-technology solutions for the aerospace, defense and space sectors. By combining human and technological intelligence, the company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space.
As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment. Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and New Zealand Defence Forces.
ABOUT THE ROLE:
To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer. Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support. The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.
In this role, you will be responsible for:
- Administer and maintain the RMA and repair tracking system
- Coordinate status updates across workshop, engineering, and supply teams
- Log and track customer support requests and service activities
- Support coordination of contract delivery tasks and follow up actions
- Prepare inputs and supporting material for CDRLs and contract reporting
- Maintain risk, issue, and action registers
- Support governance activities including meetings, minutes, and action tracking
- Ensure accuracy and integrity of contract-related data and records
PERSONAL ATTRIBUTES & SKILLS:
- Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1
- Strong organisational and tracking capability
- Attention to detail and data accuracy
- Customer focused and excellent client-facing skills
- Strong written and oral communication skills
- Proactive, autonomous, rigorous, organised
- Interest in advanced technologies
- Strong work ethic
MINIMUM QUALIFICATION / EXPERIENCE:
- Tertiary qualifications in project management; administration or engineering
- Experience in administrative or coordination roles (project officer or maintenance services)
- Experience in working across multiple stakeholders
- Desirable exposure in delivery of ASDEFCON support contract
- Advanced use of MS Office Products (Excel, Word, PowerPoint & Project)
Job location: Oceania, Australia, New South Wales, Botany
Applicant criteria:
- Minimum education level achieved: Certificate / Diploma / Advanced Diploma
- Minimum experience level required: More than 3 years
Support Services Officer in Sydney employer: Safran
Safran Electronics & Defense Australasia Pty Ltd is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the high-technology sector. With a focus on employee growth, you will have the opportunity to engage in meaningful IT projects while enjoying a flexible part-time schedule in the vibrant Botany area of Sydney. Join us to be part of a team that values reliability and security, ensuring a rewarding experience in your professional journey.
