At a Glance
- Tasks: Provide admin support for customer service and contract delivery in the defence industry.
- Company: Join Safran Electronics & Defense, a leader in advanced technology solutions.
- Benefits: Enjoy a competitive salary, career growth, and the chance to work with cutting-edge tech.
- Other info: Dynamic role with opportunities to work across multiple teams and stakeholders.
- Why this job: Make a real impact in the defence sector while developing your skills.
- Qualifications: Tertiary qualifications in project management or engineering preferred.
The predicted salary is between 51750 - 63250 $ per year.
As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment. Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land and naval platforms of the Australian and New Zealand Defence Forces.
ABOUT THE ROLE:
To ensure Safran Electronics and Defense Australasia (SEDA) readiness for continued business growth, SEDA is seeking a suitably qualified Support Services Officer. Reporting to the Support Services Manager, the Support Services Officer provides administrative and coordination support to the delivery of in-service support activities, with a primary focus on RMA management, service request tracking, and contract delivery support. The role also ensures accurate tracking, data integrity, and coordination across support activities, enabling effective contract execution within the Australian defence industry.
In this role, you will be responsible for:
- Administer and maintain the RMA and repair tracking system
- Coordinate status updates across workshop, engineering, and supply teams
- Log and track customer support requests and service activities
- Support coordination of contract delivery tasks and follow up actions
- Prepare inputs and supporting material for CDRLs and contract reporting
- Maintain risk, issue, and action registers
- Support governance activities including meetings, minutes, and action tracking
- Ensure accuracy and integrity of contract-related data and records
PERSONAL ATTRIBUTES & SKILLS:
- Ability to obtain and maintain an Australian Department of Defence security clearance to Negative Vetting Level 1
- Strong organisational and tracking capability
- Attention to detail and data accuracy
- Customer focused and excellent client-facing skills
- Strong written and oral communication skills
- Proactive, autonomous, rigorous, organised
- Interest in advanced technologies
- Strong work ethic
CANDIDATE SKILLS & REQUIREMENTS:
- Tertiary qualifications in project management; administration or engineering
- Experience in administrative or coordination roles (project officer or maintenance services)
- Experience in working across multiple stakeholders
- Desirable exposure in delivery of ASDEFCON support contract
- Advanced use of MS Office Products (Excel, Word, PowerPoint & Project)
Support Services Officer in Sydney employer: Safran Group
At Safran, we pride ourselves on being an exceptional employer, offering a collaborative and high-performance culture that values innovation and continuous improvement. Located at the convenient Bankstown Airport, our team enjoys competitive benefits such as five weeks of annual leave, access to health programs, and ongoing training opportunities, all while contributing to world-class helicopter engine technology in a diverse and inclusive workplace. Join us to lead impactful supply chain initiatives and grow your career in a supportive environment where your ideas truly matter.
