Family Violence Crisis Specialist in Melbourne

Safe Steps is the only 24/7 family violence response centre in Victoria, providing a state-wide entry point for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation. Our vision is safety, support and respect for all victim-survivors of domestic and family violence. Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

Reporting to the Team Leader, the Family Violence Crisis Specialist - Brief Intervention will work as part of the Victorian statewide family violence service, providing specialist brief intervention case management responses to adult and child victim survivors residing in emergency accommodation. This role requires a high level of professionalism, sound ethical practice, and the ability to work calmly and effectively in a fast-paced environment.

• Provide telephone and web‑based crisis intervention, information, advice, and referrals to victim‑survivors and service providers.
• Deliver brief intervention case management, including risk management, safety planning, referral and advocacy.
• Assess and respond to family violence risk using the MARAM Framework including information sharing.
• Work in alignment with trauma‑informed, evidence‑based practice.
• Contribute to continuous quality improvement initiatives.
• Actively participate in team collaboration, supervision, and reflective practice.
• Promote inclusive and culturally safe practice for LGBTIQA+, CALD, Aboriginal and Torres Strait Islander communities, and people with disabilities.
• Maintain accurate, high‑quality client records in line with legislative and organisational requirements.
• Participate in reflective practice, supervision, and continuous quality improvement initiatives.
• Uphold Safe Steps’ commitment to inclusion, equity, and cultural safety for all communities.

KEY SELECTION CRITERIA

• Bachelor of Social Work or equivalent qualification, or willingness to work towards one.
• Some experience in the specialist family violence sector or crisis-focused roles.
• Related work experience in AOD, mental health, homelessness and other specialisms also highly valued.
• Strong understanding of the Victorian family violence system and service landscape.
• Demonstrated ability to assess and respond to risk using the MARAM Framework.
• Sound knowledge of trauma‑informed practice, crisis intervention, and the gendered nature of violence.
• Excellent written and verbal communication skills, including in crisis‑driven environments.
• Commitment to Safe Steps’ values of Integrity, Diversity, and Empowerment.
• Current Working with Children Check and willingness to undergo a National Police Check.

Desirable

• Experience in telephone or web‑based counselling or crisis services.
• Experience delivering brief intervention or short-term case management and/or family violence risk assessment.
• Completion of MARAM Comprehensive (Tier 1) training or willingness to complete.

WHY JOIN US?

• Be part of Victoria’s only 24/7 statewide family violence response centre.
• Make a meaningful impact supporting victim‑survivors through crisis and early recovery.
• Supportive supervision, reflective practice, and continuous training.
• Inclusive, values‑driven workplace committed to staff wellbeing.
• SCHADS Award Level 5 remuneration with generous salary packaging.

If this sounds like the role for you then click 'Apply Now' to submit your application. Applications will be assessed as they are received and may close early once a suitable candidate is found. Your application will not be considered unless you provide a cover letter and a Resume. Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.