Overview
JOB OBJECTIVE:
To manage and maintain user access within internal systems by handling account creation, deactivation, data updates, and ticket resolution. The role ensures secu
Responsibilities
- Account Management
- Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)
- Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes
- Data Maintenance
- Update employee records, roles, and system permissions as requested
- Ensure accuracy and consistency across internal platforms
- Ticket Handling
- Respond to and resolve support tickets related to account access, data corrections, and system issues
- Document actions taken and escalate complex issues when necessary
- Security & Compliance
- Follow access control policies and ensure proper authorization for account changes
- Maintain confidentiality and integrity of user data
- Collaboration
- Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels
- Communicate clearly with users regarding ticket status and resolution
Job Specifications
- Education bachelor's degree in information technology, Computer Science, or a related field
- Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
- Technical Skills Basic familiarity with:
- Internal systems (e.g., HRIS, ERP) Active Directory or user account management
- Ticketing platforms (e.g., Jira, ServiceNow)
- Microsoft Office and Windows OS
- Soft Skills Detail-oriented, responsive, strong communication skills, confidentiality awareness, willingness to learn
- Work Environment Office-based Tools Used
- Ticketing systems, internal databases, remote desktop tools, basic reporting platforms
