The Duty Manager is the lodge's senior presence on shift: part host, part operator, part problem-solver. When the General Manager is not on property, the lodge is yours. You will lead the front office team, move between the restaurant, piano bar, spa and villas, and make sure the standard never slips, whether it is a quiet Tuesday or a full house on a long weekend.
You will set the tone at each briefing, handle the moments that matter most to guests, and resolve issues with judgement and grace before they become complaints. You will also hold responsibility for safety, security, cash handling and compliance across the property during your shift, and provide clear, reliable reporting to the General Manager.
The position reports to the General Manager and suits a front office supervisor or assistant manager ready to step up, or an experienced duty manager seeking a more intimate and ambitious property.
About You
At least three years' experience in luxury hospitality, with a minimum of one year in a supervisory or duty management role
Confident leadership of a small team, with a coaching style that lifts standards
Strong operational judgement and composure under pressure
Sound knowledge of front office systems, revenue basics, cash handling and end-of-day procedures
Understanding of Work Health and Safety, emergency procedures and liquor licensing obligations
RSA (NSW) and a current First Aid certificate required; RMLV (NSW) advantageous
Flexibility across a rotating roster, including evenings, weekends and public holidays
What You'll Do
Lead the lodge operation across all departments during your shift
Conduct shift briefings and hold the team to the lodge's service standard
Personally host VIP arrivals, special occasions and returning guests
Resolve guest concerns promptly, with all feedback followed up within 24 hours
Oversee security, safety and emergency response on property
Complete shift reporting, cash reconciliation and incident records
Support training and development across the front office team
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Hotel Duty Manager in Sydney employer: Saddles Mount White
Grand Saddles Lodge is an exceptional employer, offering a unique opportunity to work in a stunning luxury setting on Mount White, NSW. With a strong focus on employee growth and development, we foster a collaborative work culture where your contributions directly enhance the guest experience. Join us to be part of a dedicated team that values excellence and innovation in hospitality.
