Sabco is a leading company in the manufacture and distribution of cleaning products and solutions. Established in 1892, its focus has always been on innovation, to provide the highest quality products and solutions that can satisfy any industry requirements.
We pride ourselves on being at the forefront of innovative cleaning products in Australia and work hard to make Sabco the first choice for quality cleaning solutions.
About the role
The Junior IT Support Officer provides IT support across the business, ensuring employees have reliable access to the technology they need to perform their roles.
The role is responsible for resolving day-to-day support requests, preparing and maintaining IT equipment, assisting with user administration, supporting business applications, and contributing to the reliable operation of the organisation's technology environment.
This position offers an excellent opportunity to develop practical IT skills while working across a broad range of technologies. As experience grows, the successful candidate will gain exposure to infrastructure, networking, cloud technologies, cybersecurity, automation, and IT projects.
Key Responsibilities
Provide IT support to all employees.
Create and Track incidents and requests in JIRA
Respond to support requests via, email, Teams and phone.
Troubleshoot Windows desktop and laptop issues.
Resolve Microsoft 365 user issues including Outlook, Teams, OneDrive and Office applications.
Assist users with printing, scanners and peripheral
Update and maintain hardware
Offer support for our ERP and WMS.
Configure shared mailboxes and distribution groups.
Monitor and Perform system health checks.
Assist with software updates.
Assist monitoring and maintain backups.
Assist with printer support and consumables.
Support mobile phones and tablets.
Log support requests with external vendors.
Follow up outstanding support cases.
Skills & Experience
Basic knowledge of Windows 10 and Windows 11.
Good understanding of Microsoft Office and Microsoft 365.
Good troubleshooting ability.
Willingness to learn new technologies.
Ability to manage multiple tasks.
Active Directory or Microsoft Entra ID exposure.
Basic networking knowledge.
Experience supporting printers.
Knowledge of Microsoft Teams.
Basic PowerShell knowledge.
Qualifications
Preferred
Certificate IV in Information Technology or equivalent.
CompTIA A+
Microsoft Fundamentals certifications
This is an outstanding opportunity to join an organisation with a vibrant team culture and career opportunity.
The successful candidate will have a positive attitude and will be \"willing to roll their sleeves up\" to achieve their goals. You will act and deliver with urgency and are accustomed to working in a fast-paced team environment.
Junior IT Support in Wyndham employer: Sabco Australia
At Sabco, we pride ourselves on being a family-owned business that fosters an entrepreneurial spirit and a can-do attitude. Our vibrant work culture encourages innovation and collaboration, providing employees with the opportunity to shape products and influence our growth trajectory. With a commitment to professional development and a focus on digital capabilities, we empower our team members to make a meaningful impact in the fast-paced consumer products industry.
