At a Glance
- Tasks: Be the first point of contact for emergency calls and support those in distress.
- Company: Join the SA Ambulance Service and make a real difference in your community.
- Benefits: Competitive pay, full training, and a nationally recognised qualification.
- Other info: Flexible working options and a commitment to diversity in the workplace.
- Why this job: Help save lives while developing essential skills in a fast-paced environment.
- Qualifications: Strong communication skills and ability to stay calm under pressure.
The predicted salary is between 37.88 - 37.88 $ per hour.
As an Emergency Medical Dispatch Support Officer (EMDSO), you will be the first point of contact for people calling 000 (Triple Zero) for an ambulance. You will support vulnerable South Australians during high-stress situations by:
- Answering emergency calls
- Assessing patient needs
- Providing guidance and support
- Helping determine the most appropriate care pathway
This is a fast-paced, high-impact role where your communication skills and calm approach can make a real difference.
Training & Development
- Full-time paid training for approximately 22 weeks
- On completion, transition to casual employment
- Gain a nationally recognised qualification: Certificate III in Ambulance Communications (HLT31020) – fully funded by SAAS
What We’re Looking For
- Put patients first and communicate confidently with a wide range of people
- Stay calm and solve problems in high-pressure situations
- Show empathy and compassion for people in distress
- Build trust through clear and respectful communication, particularly over the phone
- Have strong communication skills (spoken and written)
- Act with professionalism, honesty, and confidentiality
- Ability to work 12 hours shift work across day and night shift
You will also have:
- Experience managing competing priorities under pressure
- The ability to work effectively as part of a team
- Confidence using computers, including Microsoft Office
- Good knowledge of metropolitan Adelaide and regional South Australia
SA Ambulance Service employees may be able to salary package everyday living expenses through Smart, helping you increase your take-home pay. Appointment will be subject to a satisfactory Criminal History Check & Working with Children Check, and willingness to obtain or hold Current HLTAID011 (First Aid Certificate).
SA Ambulance Service supports flexible working and values a diverse workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples.
Emergency Medical Dispatch Support Officer in Adelaide employer: Sa-Health
SA Health in Adelaide is an exceptional employer, offering a supportive work culture that prioritises professional development and collaboration. As a Senior Social Worker/Lead, you will have the opportunity to influence practice and drive service improvements while working within a multidisciplinary team dedicated to enhancing the lives of those in aged care and rehabilitation. With a focus on employee growth and a commitment to high-quality care, SA Health provides a rewarding environment for those seeking meaningful employment in the healthcare sector.
