Rooms Division Manager - Rydges Fortitude Valley
The role: As Rooms Division Manager, you'll provide strategic leadership and run the day-to-day operation of Front Office, Reservations and Housekeeping. Working closely with the General Manager, Revenue Manager and Sales team, you'll lift occupancy, average rate, RevPAR and profitability while keeping guest service, room presentation, safety and compliance at the highest standard.
Key responsibilities:
- Lead and direct the Front Office, Reservations and Housekeeping teams, with effective workforce planning and accurate, timely handovers
- Perform Manager on Duty shifts and oversee the hotel in the absence of the General Manager and Executive Assistant Manager
- Build a culture of exceptional guest service, including handling feedback, online reviews and complaints with professional service recovery
- Grow rooms revenue ahead of market through yield management, inventory control and distribution strategy, working with the Yield team
- Analyse competitor activity, demand patterns and events, and run displacement analysis on group business
- Own Rooms Division financial performance, including RevPAR, ADR, occupancy, labour costs and productivity, with clear monthly commentary
- Oversee reservations across all channels, monitoring booking pace, forecasting accuracy and conversion
- Ensure housekeeping standards, preventative maintenance and room condition meet brand expectations, working with the Facilities Manager
- Champion the EVT Stays program, drive loyalty enrolments and promote other EVT properties and experiences
- Recruit, coach and develop your team, with regular performance reviews, training and succession planning
- Maintain a strong Work Health and Safety culture, and manage compliance and operational, financial and reputational risk
What you'll bring:
- Strong commercial and business acumen, with the ability to analyse and resolve operational challenges
- A people-focused leadership style that coaches, develops and supports team members
- A guest-first approach that consistently delivers exceptional service outcomes
- Clear, professional, fair and respectful communication
- Integrity, accountability and the ability to build trusted relationships
- An organised, analytical approach to managing competing priorities
- Initiative and a commitment to continuous improvement
- Enthusiasm for innovation, technology and AI to improve productivity, efficiency and guest outcomes
- Adaptability, with a solutions-focused attitude and openness to new ways of working
How you work:
- Daymaker ethos - no one's too big for the small things.
- Owner's mindset - acts on data/feedback; ships improvements.
- Hands-on and non-hierarchical - leads from the front.
- Growth mindset - learns, shares, and levels up others.
Perks from day one:
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
- 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.
- Parking available, a real bonus in the heart of Fortitude Valley.
Police check acknowledgement
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.
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Rooms Division Manager - Rydges Fortitude Valley employer: Rydges Hotels & Resorts
Rydges Melbourne is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is valued and empowered to create memorable guest experiences. With a strong focus on employee growth, Rydges offers rapid career advancement opportunities across its extensive network of hotels and entertainment venues, alongside attractive perks such as discounts on dining and stays, and paid parental leave. Located in the heart of Melbourne, this role provides a unique chance to lead a dynamic team in a design-led hotel that feels like home, while being part of a larger community committed to excellence.
