At a Glance
- Tasks: Drive customer success by ensuring adoption, engagement, and value from our solutions.
- Company: Join Elsevier, a global leader in research and information solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by helping customers achieve their goals and drive growth.
- Qualifications: Experience in customer success or account management with strong communication skills.
The predicted salary is between 67500 - 82500 $ per year.
Elsevier is seeking a Customer Success Manager to drive adoption, engagement, and value realization for customers across Solutions and Research Sales portfolios in a global, matrixed environment.
You will coordinate with onboarding, training, and consulting functions to ensure successful adoption and renewal.
The role emphasizes customer retention, upsell opportunities, and collaboration with Sales, Training, and Product teams to deliver ROI and measurable outcomes.
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Customer Success Manager in Sydney employer: RX Brasil
Elsevier is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working arrangements, extensive learning resources, and a commitment to recognising long service, we empower our Customer Success Managers to thrive in their roles while making a meaningful impact on global health and research outcomes from our Sydney office.
