Real Estate Operations Manager in Sydney

We are seeking an experienced Real Estate Operations Manager to join R&W Elite Group in a full-time capacity. This is a strategic position responsible for overseeing the day-to-day operations of our real estate offices across Rooty Hill, St Clair, St Marys, and Mount Druitt. You will play a crucial role in ensuring operational excellence, maintaining compliance standards, and supporting our sales teams to deliver exceptional service to our clients. This role is fundamental to the smooth functioning of our business and directly impacts our ability to provide outstanding real estate services across our growing network.

Key responsibilities

• Manage daily operational activities across multiple office locations, ensuring efficiency and consistency in service delivery.
• Oversee administrative staff, providing supervision, training and performance management to support team development.
• Maintain compliance with all regulatory requirements, company policies and industry standards applicable to real estate operations.
• Coordinate and manage office facilities, including maintenance, technology systems and resources to support staff productivity.
• Develop and implement operational procedures and systems to streamline workflows and improve efficiency.
• Manage budgets and financial aspects of office operations, including cost control and resource allocation.
• Support sales teams through effective coordination of administrative processes including client management systems and documentation.
• Monitor and report on operational performance metrics, identifying areas for improvement and implementing solutions.
• Handle client and staff enquiries, resolving issues professionally and promptly to maintain satisfaction levels.
• Liaise with senior management and provide regular reporting on operational status and performance.

What we're looking for

• Proven experience in real estate administration or operations management, preferably within a multi-office environment.
• Strong knowledge of real estate industry practices, compliance requirements and regulatory frameworks.
• Demonstrated leadership and people management experience with the ability to motivate and develop teams.
• Excellent organisational and time management skills with the ability to manage multiple priorities simultaneously.
• Advanced proficiency in Microsoft Office and experience with real estate management software systems.
• Strong communication skills, both written and verbal, with the ability to liaise effectively with internal and external stakeholders.
• Financial acumen and experience managing budgets and operational costs.
• Problem-solving mindset with the ability to identify operational issues and implement practical solutions.
• High level of professionalism, integrity and attention to detail.
• Flexibility and willingness to work across multiple locations as required.
• Current knowledge of NSW real estate legislation and industry codes of conduct is highly desirable.

What we offer

At R&W Elite Group, we are committed to supporting our team members' professional growth and wellbeing. We offer a competitive salary package commensurate with experience, opportunities for career development within our expanding business, and a collaborative work environment where your contributions are valued. We provide ongoing training and professional development to support your success in the role. We foster a culture of teamwork and open communication where staff are encouraged to share ideas and take ownership of their work. Our supportive workplace recognises the importance of work-life balance, and we are committed to creating an inclusive environment for all employees.