Team Leader – Care Management in Melbourne

The Russian Ethnic Representative Council of Victoria (RERC/ Russian Aged Care) is the leading community services and non-for-profit organisation founded in 1984. RERC provides a range of services funded by state and federal governments to support elderly people, people with disabilities and disadvantaged people with CALD background, primarily Russian and other Eastern European backgrounds. Our current programs include the Support at Home (SaH), Commonwealth Home Support Program (CHSP), brokerage services in aged care, CALD programs and various community awareness programs.

We are seeking a dedicated and experienced Team Leader (Care Management) with a clinical background to lead and support our team of Care Advisors delivering services under the Support at Home program. Based in Ormond, this full-time role combines people leadership, operational management and clinical oversight to support safe, high quality, person centred, and compliant care that aligns with the Aged Care Quality Standards and Support at Home Program guidelines.

The Team Leader (Care Management) is responsible for ensuring that services are delivered efficiently, documentation is accurate, risks are managed proactively, and clients experience high quality, culturally safe, consumer directed care. In addition to leading the team, the role maintains a small individual client portfolio, providing direct case management, care planning, and relevant service coordination for clients with varying levels of complexity.

Key responsibilities

• Leadership & People Management: Provide effective day to day leadership, supervision, and professional guidance to Care Advisors, foster a culture of accountability, client focus, trust, respect, collaboration and innovation. Manage staff onboarding and induction, professional development, PDRs, regular one-on-one supervision, and performance management. Identify training, development and coaching opportunities for staff, provide ongoing training to Care Advisors to ensure they operate efficiently and effectively.
• Operational Management & Clinical Oversight: Oversee daily operations of the SaH care management team to ensure timely, high quality service delivery. Review and resolve escalated issues related to care plans, service inclusions, budgets, service agreements according to delegated authority level. Ensure Care Advisers deliver services in line with Support at Home program guidelines and Strengthened Aged Care Quality Standards.
• Quality, Compliance & Risk Management: Ensure all documentation, care plans, case notes and service delivery meet Strengthened Aged Care Quality Standards. Conduct regular audits of client files, budgets, risk assessments, and service delivery records. Identify risks and issues, resolve and elevate appropriately, and implement mitigation strategies.

What we're looking for

• Qualification in Nursing, Allied Health or other related field coupled with a relevant clinical experience.
• Demonstrated leadership experience in community or aged care settings.
• At least 3+ years’ experience in HCP/ SaH care management.
• Knowledge of reforms in the Support at Home Program and broader aged care sector.
• Fluent Russian.

What we offer

• Competitive remuneration based on your experience and qualifications.
• Access to salary packaging to help maximise your take-home pay.
• Hybrid working arrangements, with 2 days in the office and 3 days working remotely.
• Ongoing training and professional development opportunities.
• A supportive, inclusive and collaborative team where your contributions are valued.
• Access to an Employee Assistance Program (EAP).