Rural Fibre Co exists to bring high speed fibre broadband to parts of Gippsland that are currently missing out.
Join us in building a network for good; one that ensures regional Australia is not left behind in the digital future.
We're looking for a skilled and practical In-Home Connection Specialist to join our growing field team.
Your work ensures customers receive exceptional broadband from day one.
This is a hands-on role for someone who takes pride in doing clean, high-quality work, enjoys customer interaction, and thrives in the field - rain, hail or shine.
About the job
Rural Fibre Co exists to bring high speed fibre broadband to parts of Gippsland that are currently missing out.
Join us in building a network for good; one that ensures regional Australia is not left behind in the digital future.
We're looking for a skilled and practical In-Home Connection Specialist to join our growing field team.
Your work ensures customers receive exceptional broadband from day one.
This is a hands-on role for someone who takes pride in doing clean, high-quality work, enjoys customer interaction, and thrives in the field - rain, hail or shine.
Key Responsibilities
- Install fibre optic services at customer homes and businesses, including external lead‐ins and internal wiring.
- Mount and configure Optical Termination Devices (OTDs), power supplies, and customer interface devices.
- Perform fibre fusion splicing, termination, and testing to meet strict technical standards.
- Determine and execute the best cable path from pit to premises, minimising visual impact and disruption.
- Perform site surveys, risk assessments, and job documentation before and after each install.
- Coordinate and work closely with the Customer Network Delivery Technician to ensure the lead‐in conduit is installed and ready as part of your installation on the day.
- Educate customers on their new service and ensure it's tested and working before leaving site.
- Troubleshoot basic faults and escape issues where required.
- Maintain a high standard of safety, tidiness, and professionalism at all times.
- Use mobile apps and tools to manage jobs, complete forms, and capture installation data.
Requirements
- Experience with fibre optic installations, ideally in residential or SME environments (nbn, OptiComm, or private fibre networks).
- Sound knowledge of fibre cabling practices including splicing, testing (OTDR, power meter), and fault diagnosis.
- Confident working at heights (e.g. ladders, roof cavities) and in confined spaces (e.g. pits, underfloors).
- Comfortable interacting with customers and explaining technical concepts simply.
- Valid Australian driver's licence and clean driving record.
- White Card (Construction Induction) and Working at Heights tickets required.
- Strong attention to detail and pride in workmanship.
- We actively encourage applications from people of all backgrounds, including those from underrepresented groups.
We actively encourage applications from people of all backgrounds, including those from underrepresented groups.
Desirable Attributes
- ACMA Open Registration with relevant endorsements (Fibre, Structured Cabling) highly desirable.
Why Join Us?
- Competitive pay and opportunities for career growth in a rapidly expanding infrastructure company.
- Five weeks annual leave and 3 days community service leave.
- Be part of a team delivering critical fibre broadband to rural communities, making a real impact on connectivity.
- Hands‐on work in civil construction, installing telecom pits, operating light earthwork machinery, and maintaining high worksite standards.
- Work in a fast‐paced, collaborative environment where problem‐solving and teamwork are valued.
- Play a key role in building reliable infrastructure that supports businesses, families, and education in regional areas.
In-Home Connection Specialist in Morwell employer: Rural Fibre Co.
Rural Fibre Co is an exceptional employer dedicated to bridging the digital divide in Gippsland, offering a dynamic work environment where your contributions directly impact the community. With a strong focus on employee growth and development, we provide hands-on training and opportunities for advancement while fostering a supportive culture that values teamwork and customer satisfaction. Join us in our mission to deliver high-quality broadband services, and enjoy the unique advantage of working outdoors in the beautiful Gippsland region, rain, hail, or shine.
