Are you an experienced hospitality leader who thrives in a fast-paced environment and enjoys leading a team to deliver exceptional customer service?
Runaway Bay Junior Leagues Club is seeking a motivated and hands-on Duty Manager to join our leadership team.
With over 9,000 members, 64 gaming machines, Keno, TAB, a busy restaurant, bar and a thriving function and entertainment business, no two days are the same. This is an exciting opportunity to become part of a progressive club that values its people, its members and its community.
Are you an experienced hospitality leader who thrives in a fast-paced environment and enjoys leading a team to deliver exceptional customer service?
Runaway Bay Junior Leagues Club is seeking a motivated and hands-on Duty Manager to join our leadership team.
With over 9,000 members, 64 gaming machines, Keno, TAB, a busy restaurant, bar and a thriving function and entertainment business, no two days are the same. This is an exciting opportunity to become part of a progressive club that values its people, its members and its community.
About the Role
Reporting directly to the General Manager, you will be responsible for the day-to-day operation of the venue, ensuring our members and guests receive outstanding service while maintaining the highest operational standards.
Your responsibilities will include:
- Leading and motivating staff across all departments.
- Supervising daily venue operations.
- Opening and closing the venue.
- Delivering exceptional customer service.
- Gaming, TAB and Keno operations.
- Cash handling, banking and end-of-day reconciliations.
- Staff supervision and on-shift leadership.
- Assisting with rostering and workforce planning.
- Ensuring compliance with liquor, gaming and workplace legislation.
- Maintaining presentation, cleanliness and safety standards throughout the venue.
- Resolving customer enquiries professionally and confidently.
About You
You are a positive leader who enjoys working with people and leads by example.
You will have:
- Previous Duty Manager experience within a licensed club, hotel or large hospitality venue.
- Strong knowledge of Gaming, TAB and Keno operations.
- Experience in food and beverage operations.
- Excellent cash handling and reconciliation skills.
- Experience supervising and developing staff.
- Strong communication and organisational skills.
- The ability to remain calm under pressure and make sound decisions.
- A genuine passion for customer service.
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Contact Details:
Runaway Bay Junior Leagues Club Ltd Recruitment Team
