Customer Support Consultant - Superannuation | Sydney CBD
The Opportunity
We are seeking an experienced Customer Support Consultant to join a well-established superannuation organisation, supporting members with their superannuation and retirement-related enquiries. This is a great opportunity for someone with a background in superannuation customer service who enjoys helping people, resolving enquiries and delivering a positive member experience.
Key Responsibilities
- Respond to member enquiries relating to superannuation, retirement and account information.
- Assist members with account maintenance, transactions and general requests.
- Manage complaints and resolve complex enquiries professionally.
- Provide accurate information while ensuring compliance with relevant policies and procedures.
- Identify member needs and refer enquiries to specialist teams where required.
- Maintain accurate records across internal systems.
About You
- Minimum 2 years' experience in superannuation customer service or member support.
- Strong communication and customer service skills, particularly over the phone.
- Experience handling complaints, escalations and sensitive customer enquiries.
- Strong attention to detail and the ability to manage a high volume of enquiries.
- Confident using CRM systems and multiple computer platforms.
- Unrestricted Australian working rights.
What's on Offer?
- Sydney CBD office location.
- Flexible working arrangement with 4 days working from home and 1 day in the office.
- Opportunity to join an established organisation within the superannuation sector.
- Supportive team environment with a strong focus on member experience.
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Customer Support - Superannuation in Sydney employer: Rubix Solutions
Our client is an exceptional employer, offering a dynamic work environment in the heart of West Melbourne and North West Melbourne. With a strong focus on employee growth and development, they provide competitive salaries, generous car allowances, and a supportive culture that encourages innovation and excellence. Joining their team means being part of a forward-thinking organisation that values collaboration and offers meaningful opportunities to contribute to significant telecommunications infrastructure projects across Australia.
