Responsibilities
- Provide a high level of customer service to students and staff
- Follow up on students who require academic support, and engage them in an intervention plan where required
- Issue warning letters according to the Institute's policies and procedures
- Responding to and managing a range of student enquiries and issues
- Coordinating and scheduling classes
- Preparing student and trainer paperwork for courses
- Data entry of student enrolments, attendance and student completions
- Make sure that accurate testamurs and statements of attainment are being issued on completion as per AQF requirements
- Auditing student files for compliance
- Process student admissions through the student management system & PRISMS if required, PRISMS system experience preferred but not essential, as training will be provided
- Issuing offer letters and listing with the agents and the marketing team only if required
Skills and experience
- Demonstrated experience in Education/RTO
- Minimum 2-3 years of Education/RTO experience required
- Student management and AVETMISS system knowledge
- Advanced user-level experience with AVETMISS systems required
- Proven customer service, interpersonal and communication skills
- Professional can-do attitude, always willing to solve any problem
- Ability to adapt to change and manage complex systems
- Valid Australian work visa or work rights required for this position
Job benefits and perks
- Excellent working conditions
- This role offers the opportunity to further develop your technical and industry knowledge
Only shortlisted candidates will be contacted.
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RTO Admin & Student Services Specialist in Melbourne employer: RTOPilot
Boeing Defence Australia is an exceptional employer, offering a dynamic work environment in Brisbane where your contributions directly support the Australian Defence Force. With a strong commitment to inclusivity and employee growth, we provide flexible working options, study assistance, and a robust Employee Incentive Program, ensuring that our team members feel valued and empowered to thrive in their careers.
