At a Glance
- Tasks: Lead daily operations of a Veteran and Family Wellbeing Centre, ensuring high-quality support.
- Company: Join RSL QLD, a purpose-driven organisation making a real difference.
- Benefits: Salary packaging, professional development, extra Christmas leave, and employee discounts.
- Other info: Inclusive environment where every voice is valued and career growth is encouraged.
- Why this job: Make a genuine impact in the lives of veterans and their families.
- Qualifications: 5+ years in leadership, strong relationship management, and community service experience.
The predicted salary is between 63000 - 77000 $ per year.
Lead the daily operations of a Veteran and Family Wellbeing Centre and help deliver connected, high-quality support to veterans and their families.
About the role:
As the Veteran and Family Wellbeing Centre Manager, you’ll lead the Centre’s daily operations and ensure veterans, their families and the wider Defence community receive coordinated, high-quality support. Reporting to the Head of VFWC Operations, you’ll lead the local team and work closely with internal teams, service providers and community partners.
What you’ll do:
- Lead and develop the Centre team
- Oversee daily operations, facilities and service delivery
- Coordinate client enquiries, support requests and referrals
- Connect clients with wellbeing, employment, accommodation and advocacy services
- Build strong relationships with ex-service organisations, government agencies and community partners
- Drive continuous improvement and client-centred practices
- Manage operational risks, compliance and reporting requirements
About you:
You’re an experienced, approachable leader who can balance operational priorities with empathy and care. You build trusted relationships, communicate confidently and create a positive environment where your team can deliver meaningful outcomes.
Skills and experience:
- Five or more years’ experience leading teams and managing service delivery
- Strong stakeholder engagement and relationship management skills
- Experience managing competing priorities in a complex environment
- Demonstrated operational, project and problem-solving capability
- Strong written, verbal and reporting skills
- Experience in community services, customer-focused support or centre management is highly regarded
- Current open Australian driver licence
- Blue Card, or the ability to obtain one
- An understanding of the Defence and veteran community is desirable
Why work for RSL QLD:
Join a supportive, purpose-driven organisation making a genuine difference in the lives of veterans and their families. You’ll also enjoy:
- Salary packaging of up to $15,900 per year
- Professional development and study support
- Three additional days of gifted Christmas leave
- Employee discounts through our Benefits Hub
- An inclusive environment where all voices are valued
VFWC Manager – Maroochydore employer: RSL Queensland
RSL Queensland is an exceptional employer dedicated to supporting veterans and their families, offering a collaborative work culture that values respect and diverse perspectives. With tailored learning and development opportunities, generous salary packaging, and unique benefits like gifted leave during Christmas, employees can thrive both personally and professionally while making a meaningful impact in the community. Located in the beautiful Sunshine Coast, this role provides the chance to engage with local veteran communities and contribute to their well-being.
