At a Glance
- Tasks: Lead the Queanbeyan Veteran and Family Hub, ensuring top-notch service for veterans and their families.
- Company: Join RSL LifeCare, a mission-driven organisation dedicated to supporting veterans for over 100 years.
- Benefits: Enjoy salary packaging, staff discounts, fitness perks, and a supportive team environment.
- Other info: Diversity is celebrated; applications from all backgrounds are encouraged.
- Why this job: Make a meaningful impact in the lives of veterans and their families while growing your leadership skills.
- Qualifications: Experience in management, strong communication skills, and a passion for veteran support.
The predicted salary is between 82800 - 101200 $ per year.
About Us: RSL LifeCare is a for‑purpose organisation delivering leading veteran support and aged care services. For more than 100 years, we have been committed to supporting veterans and their families, and our vision remains constant: to create proud communities where people live their best.
Joining RSL LifeCare means becoming part of a large, mission‑driven organisation where your skills, compassion and commitment will be valued—and where you can make a meaningful difference in the lives of the people we serve.
About the role: We are looking for a Manager for our Queanbeyan Veteran and Family Hub. This is a critical leadership role and will be responsible for the overall leadership and service delivery of the Veteran and Family Hub. As a key member within our Senior Management team, you will focus on both strategic and operational elements and ensure that the Hub provides the highest quality customer-centred care for veterans and their families.
Key Responsibilities:
- Service Excellence: Keeps veterans and their families as the focal point of all activity. Actively seeks to improve customer service through excellent service, consultation and continual improvement. Empathetic and flexible approach to all actions.
- Operational Efficiency: Oversee the operational management of the Hub through effective supervision and support to both direct and indirect staff to meet service provision requirements, high standards of care and service, and effective workforce management.
- Team and Project Collaboration: Collaborate in working groups to meet organisational goals and produce positive results for veterans and their families.
- Compliance and Governance: Ensure adherence to record management policies and protocols, especially regarding documentation and correspondence through the Hub.
About You:
- Experience in leading and motivating teams, managing performance and employee wellbeing, and delivering on accountabilities.
- Minimum 3 years of consumer or service delivery experience in a management capacity.
- A strong understanding of the Veteran, Family and ESO sector would be beneficial.
- Ability to communicate, influence and drive programs.
- Able to make decisions which balance commercial outcomes with customer experience, applying consideration to mitigate areas of risk.
- Qualification in Business, Finance, Management or related discipline.
- Excellent communication skills (verbal and written).
Benefits:
- Not-for-profit tax benefits - salary packaging of up to $15,900 per year.
- Staff discounts across 700 select retail stores through Maxxia Rewards.
- Fitness Passport.
- Team-building activities, wellbeing days, and volunteering opportunities.
- Leave Loading - 17.5% pay top up on paid leave.
- Plus, you will be working with a truly supportive, committed and loyal team who are dedicated to enhancing the lives of our veterans and their families.
Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team. We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.
Queanbeyan Veteran and Family Hub Manager employer: RSL LifeCare
RSL LifeCare is an exceptional employer, offering a supportive and collaborative work environment in North Sydney that prioritises the well-being of its employees while enriching the lives of veterans and seniors. With competitive remuneration, generous leave benefits, and a strong commitment to personal and professional development, team members can thrive in their roles while contributing to a meaningful mission. The organisation's dedication to diversity and inclusion ensures that all employees feel valued and have equal opportunities for growth.
