Employment Type:
Permanent, Full-time
Purpose of the Role
The Team Leader provides day-to-day leadership and supervision to a team of HomeCare Support Workers. The role ensures every client receives high-quality, individualised and safe care, aligned with their personal goals, while fostering strong engagement and performance within the support-worker team .
Key Responsibilities
- Individualised Care: Build respectful relationships with clients, champion their dignity and preferences, and relay feedback that keeps support plans up to date .
- Integrated Care & Communication: Act as the conduit between corporate, clinical and field teams; host team meetings; keep accurate documentation; and model RSL LifeCare values .
- Effective Care & Quality: Oversee delivery of complex-care tasks, monitor client wellbeing, manage supplies, lead complaint resolution and support audit readiness .
- Safe Care & WHS: Drive a safety culture, ensure correct medication management, report hazards/incidents in Riskman and model sound professional boundaries .
- People Leadership: Buddy and mentor new staff, coordinate rosters, support performance reviews and assist with recruitment and disciplinary processes.
Home Care - Team Leader
Location / Travel:
Tea Gardens / Newcastle
Employment Type:
Permanent, Full-time
Purpose of the Role
The Team Leader provides day-to-day leadership and supervision to a team of HomeCare Support Workers. The role ensures every client receives high-quality, individualised and safe care, aligned with their personal goals, while fostering strong engagement and performance within the support-worker team .
Key Responsibilities
- Individualised Care: Build respectful relationships with clients, champion their dignity and preferences, and relay feedback that keeps support plans up to date .
- Integrated Care & Communication: Act as the conduit between corporate, clinical and field teams; host team meetings; keep accurate documentation; and model RSL LifeCare values .
- Effective Care & Quality: Oversee delivery of complex-care tasks, monitor client wellbeing, manage supplies, lead complaint resolution and support audit readiness .
- Safe Care & WHS: Drive a safety culture, ensure correct medication management, report hazards/incidents in Riskman and model sound professional boundaries .
- People Leadership: Buddy and mentor new staff, coordinate rosters, support performance reviews and assist with recruitment and disciplinary processes.
Key Working Relationships
Home Care Support Workers (direct reports); HomeCare Area Manager; Care Coordinators; Registered Nurses; Workforce Planning; Clinical Governance; People & Culture; Risk & Compliance; WHS; plus clients and their families.
Essential Requirements
- Certificate III in Individual Support (Ageing or Disability) and medication‐assist module CHCC305C (or equivalent).
- Proven community aged-care experience, including complex-care and medication support.
- Ability to consult and influence stakeholders; strong organisation, delegation and MS Office skills.
- Sound knowledge of Aged-Care Quality Standards, infection control, manual-handling and other safe-work practices.
- Compassion, empathy and commitment to client-centred care.
Desirable
Certificate IV in Individual Support, leadership experience, Mental Health First Aid, second languages and insight into veterans' needs .
Employment Prerequisites
- Right to work in Australia;
- National Police / NDIS screening;
- current First Aid & CPR;
- Australian driver licence and comprehensively-insured, road-worthy vehicle
Why choose RSL LifeCare?
- Purpose-driven work that makes a daily difference to veterans and seniors.
- Supportive leadership, ongoing training and clear pathways for career progression.
- Mileage reimbursement, not-for-profit salary packaging and an organisation that lives its values.
We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
Support Worker Team Leader in Newcastle employer: RSL LifeCare
RSL LifeCare is an exceptional employer, offering a supportive and collaborative work environment in North Sydney that prioritises the well-being of its employees while enriching the lives of veterans and seniors. With competitive remuneration, generous leave benefits, and a strong commitment to personal and professional development, team members can thrive in their roles while contributing to a meaningful mission. The organisation's dedication to diversity and inclusion ensures that all employees feel valued and have equal opportunities for growth.
