At a Glance
- Tasks: Deliver top-notch customer service and support sales growth in a dynamic team.
- Company: Join RS, a leading brand focused on customer satisfaction and commercial success.
- Benefits: Full-time permanent role with opportunities for growth and development.
- Other info: Exciting environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real impact by building strong customer relationships and driving business success.
- Qualifications: 2+ years in customer service with strong communication and problem-solving skills.
The predicted salary is between 62100 - 75900 $ per year.
Location: Sydney, NSW, AU, NSW 2164
Brand: RS
Work Location: Sydney, Australia
CONTRACT TYPE: Full time Permanent
Are you passionate about building strong customer relationships and driving commercial growth? Join RS as a Customer Care Coordinator, ANZ, where you'll be ensuring customer satisfaction and contributing to sales growth.
What You'll Do
- Deliver excellent customer service across all channels, meeting orders and enquiry needs
- Keep customers informed of order or enquiry updates in a professional and courteous manner
- Support sales targets by collaborating with the sales team and performing value-added activities
- Identify customer needs and opportunities to grow the business through a high-touch approach
- Ensure customer satisfaction by coordinating with internal stakeholders
- Contribute to improving business processes and policies using continuous improvement methods
- Support the customer service team in meeting and maintaining customer expectations
- Maintain and update customer information accurately in SAP
About You
- Minimum 2 years' customer service experience
- Strong communication, negotiation, and interpersonal skills
- Proactive, motivated, and able to work independently
- Excellent problem-solving, planning, and time management
- Passionate about delivering exceptional customer service
- Eager to learn, take ownership, and drive results
- Proficient in Microsoft Office; SAP knowledge is a plus
Customer Care Coordinator in Sydney employer: Rsgroup
At RS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Sydney. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring that our team members thrive both personally and professionally. With a focus on collaboration and customer satisfaction, we create a supportive environment where every employee can make a meaningful impact while enjoying the benefits of working in a dynamic and innovative company.
