At a Glance
- Tasks: Provide technical support and troubleshoot issues for Power & Light products.
- Company: Join a leading company in the Power & Light equipment division.
- Benefits: Competitive salary, superannuation, car allowance, bonuses, and WFH flexibility.
- Other info: Great career growth opportunities in a supportive environment with solid training.
- Why this job: Enjoy a mix of hands-on work and office tasks while making a real impact.
- Qualifications: Electrical qualification or experience, strong problem-solving skills, and communication abilities.
The predicted salary is between 67392 - 82368 $ per year.
Our client is looking for a Technical Specialist to support their customers, dealers and internal teams across the Power & Light equipment division. Based in Brisbane, the position focuses on providing technical support, troubleshooting product issues, assisting with warranty matters and ensuring emerging technical problems are resolved quickly and accurately.
It’s a great fit for someone who enjoys variety, problem‑solving, a balance of office based and hands-on technical responsibilities, along with one day a week WFH. The Technical Specialist plays a key role in supporting the field, dealers and service teams by providing fast technical feedback, assisting with product updates, and helping introduce new products into the market.
Responsibilities
- Provide technical support for all Power & Light products over the phone and on field
- Assist dealers and end‑users with troubleshooting and resolving technical issues over phone and on-field where necessary
- Deliver fast feedback on emerging technical problems and product changes
- Attend sites when issues are unable to be resolved and repair resolved
- Administer warranty claims, WIP and ECB campaigns
- Support demonstrations, product training and new product introductions
- Liaise with service, sales and product teams to ensure coordinated customer support
- Recommend spare parts stock for new and existing units
- Contribute field feedback to product companies for ongoing product development
- Maintain and stay current with product updates
What You’ll Bring
- Electrical or electrical engineering qualification and experience (ideal for an electrician wanting a more balanced role)
- Background in technical training, product support or field service
- Experience with lighting, solar/battery power systems or generators (desirable)
- Strong analytical skills and the ability to diagnose technical issues
- High‑level communication and organisational skills
- Strong attention to detail and confidence working with warranty and technical documentation
- Intermediate to advanced Microsoft Office skills (Excel and PowerPoint)
This opportunity suits someone with an electrical or engineering qualification — including qualified electricians who want to step away from being on the tools full‑time while still using their technical knowledge in a technical support, product development and problem‑solving environment.
This role offers the chance to step into a stable, supportive environment with plenty of scope to build knowledge and progress professionally. With solid training, clear development pathways, one day a week WFH and a competitive salary package, it’s an excellent long‑term move for someone seeking a technical role without being on the tools every day.
If you’re looking for a position with genuine variety, strong technical depth and a flexible environment, apply now!
Electrical Technical Specialist – Hybrid Support & Field in Brisbane employer: Rpb Consulting
Rpb Consulting is an exceptional employer, offering a dynamic work environment in Sydney's Rosebery warehouse where teamwork and collaboration thrive. With a focus on employee growth, we provide opportunities for skill development and career advancement while ensuring a supportive culture that values hard work and dedication. Join us to be part of a team that delivers high-end furnishings with pride and professionalism across the vibrant Sydney Metro area.
