At a Glance
- Tasks: Be the friendly face of our club, engaging with members and guests daily.
- Company: Join the historic Royal Melbourne Yacht Squadron, a vibrant community since 1876.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Sailing experience is a bonus, but enthusiasm and teamwork are key!
- Why this job: Make a real difference in member experiences while working in a fun, social atmosphere.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 19.8 - 24.2 $ per hour.
This is a permanent part-time position working alongside our Membership Services Officer. To be the first point of contact for members and guests, provide a warm welcome and be the face of RMYS and RMSTA. Facilitate member engagement and retention by proactively reaching out to members and non-members, answering incoming enquiries and providing exemplary customer service.
Key responsibilities:
- Day to day management of the membership database
- Receive and process applications for membership
- Maintain the marina database and allocate pens for casual and long-term arrivals
- Manage reception, phone systems and access control
- Manage function booking lists and liaise between events committee and caterers
- Review and follow-up overdue member accounts
- Prepare and promulgate the GC Officer of the Day roster
- Maintain the Australian Sailing register of members
- Contribute to the production of the online weekly RMYS newsletter
- Primary point of contact for Emergency Services
About you:
- Excellent communication skills - demonstrated by relevant school certificate English or equivalent
- Excellent listening and communicating skills
- High level of customer service
- Team playing attitude
- Knowledge of all areas of the club, especially membership and RMSTA services
- Computer software proficiency including Office 365 suite, Member Magic, Marina Magic, Revsport, Aust Sailing, Try Booking and MemberPoint App
- Australian Driver's Licence (desirable)
- Sailing experience (desirable)
About us:
Royal Melbourne Yacht Squadron was founded as the St Kilda Sailing Club in 1876 and became the St Kilda Yacht Club in 1884. The St Kilda Yacht Club was granted royal assent in April 1924 to become Royal St Kilda Yacht Club. In June 1961 Royal St Kilda Yacht Club amalgamated with the St Kilda 14 Foot Sailing Club and adopted the name, 'Royal Melbourne Yacht Squadron'. The mission of Royal Melbourne Yacht Squadron is to deliver a well organised range of yacht racing, cruising, on water activities and social events; deliver a wide range of learn-to-sail and boating courses from introductory to advanced that develop and support sailors of all skill levels; promote all club activities in a safe, supportive, healthy and friendly manner; cultivate an enjoyable and inclusive social atmosphere for our members and the community; provide a boating precinct with a high-quality clubhouse, facilities and marina; engage with the community and the natural environment; and uphold good governance, strong financial management, sustainability and accountability.
Member Services Administrator employer: Royal Melbourne Yacht Squadron
At the Royal Melbourne Yacht Squadron, we pride ourselves on fostering a welcoming and inclusive work environment where every team member plays a vital role in enhancing member engagement and satisfaction. Located in the vibrant St Kilda area, our part-time Member Services Administrator position offers flexible hours, opportunities for professional growth, and the chance to be part of a historic club dedicated to sailing and community involvement. Join us to contribute to a culture that values teamwork, exceptional customer service, and a passion for boating.
Contact Details:
Royal Melbourne Yacht Squadron Recruitment Team
