At a Glance
- Tasks: Provide exceptional customer service and manage administrative operations in a supportive environment.
- Company: Join Royal Freemasons, a values-driven organisation in beautiful Mount Martha Valley.
- Benefits: Enjoy salary packaging benefits and a rewarding role with career growth opportunities.
- Other info: Collaborative workplace culture with a focus on customer service and community support.
- Why this job: Make a positive impact on residents' lives while developing your administrative skills.
- Qualifications: Certificate III or IV in Business Administration preferred; strong organisational skills required.
The predicted salary is between 47250 - 57750 $ per year.
Royal Freemasons Mount Martha Valley is seeking a dedicated and customer-focused Customer Administration Officer to join our team on a 12-month parental leave contract. Located in the beautiful surrounds of Mount Martha Valley, this role is ideal for an organised and proactive professional who enjoys providing exceptional customer service, supporting administrative operations, and building positive relationships with residents, families, visitors, and staff. As the first point of contact for the service, you will play a vital role in ensuring the smooth day-to-day operation of administrative functions while delivering a welcoming and professional experience to all stakeholders.
You are a highly organised administration professional with excellent attention to detail and a genuine commitment to customer service. You thrive in a busy environment, can effectively manage competing priorities, and take pride in delivering accurate and efficient administrative support. Ideally, you will possess:
- Certificate III or IV in Business Administration or a related qualification (desirable)
- Previous administration and rostering experience, preferably within aged care, healthcare, or community services
- Strong computer skills, including Microsoft Office and workforce management systems such as Humanforce
- Excellent written and verbal communication skills
- Proven ability to handle sensitive and confidential information with discretion
- Outstanding attention to detail and accuracy in record keeping and documentation
- Strong organisational and time management skills
- A professional, friendly, and customer-focused approach to working with residents, families, visitors, and colleagues
In this role, you will:
- Manage staff rosters and timesheets, ensuring accuracy and timely completion for fortnightly payroll processing
- Provide exceptional customer service and administrative support to residents, families, visitors, and employees
- Coordinate employee onboarding and employment administration activities
- Support financial administration tasks, including invoicing, fee administration, resident trust monies, and reporting
- Maintain filing systems, records management processes, office resources, and mail distribution
- Ensure compliance with aged care standards, privacy legislation, workplace health and safety requirements, and organisational policies and procedures
Why Join Royal Freemasons?
- Salary packaging benefits
- A rewarding role within a values-driven organisation
- A supportive and collaborative workplace culture
- The opportunity to positively impact the lives of residents and their families
Customer Administration Officer in Melbourne employer: Royal Freemasons Ltd
Royal Freemasons is an exceptional employer that prioritises the wellbeing of both its residents and staff, fostering a supportive and values-driven workplace culture at Elizabeth Gardens. With generous not-for-profit salary packaging, clear career development pathways, and ongoing training opportunities, employees are empowered to grow professionally while making a meaningful impact in aged care. Join a compassionate team that values empathy and teamwork, ensuring every day is rewarding and fulfilling.
