Digital Innovation & EMR Educator in Melbourne

This is a Part-Time 0.8 FTE ongoing opportunitywithin the Digital Innovation & EMR Team. The role is available to commence immediately.

The DI & EMR Educator designs, delivers and evaluates high quality EMR education and training for RCH staff across all disciplines and classifications. The role leads onboarding EMR training for new starters and large intake cohorts and delivers ongoing optimisation education that builds the digital capability, confidence and efficiency of the RCH workforce.

Working closely with the clinical informatics team and credentialed trainers across the Parkville precinct, as well as RCH hospital education teams, the DI & EMR Educator translates EMR functionality into practical, workflow-based learning that supports safe, efficient and patient and family centred care. The expected outcomes of the role are a workforce that is competent and confident in EMR use from day one, measurable improvements in EMR proficiency and efficiency, and education programs that are contemporary, evidence-based and aligned to the RCH digital strategy and workplan.

Classification for this position is Grade 6 (AO61 to AO65) (base salary $113,793.68 - $114,382.84 per annum, plus super, pro rata for part time)

What you’ll achieve:

• Design, develop and maintain EMR curricula, lesson plans, eLearning modules, quick reference guides and other learning resources that reflect current RCH workflows, policies and EMR build
• Apply adult learning principles and contemporary instructional design methods to create engaging, role-based education for medical, nursing, allied health, pharmacy and administrative staff
• Maintain the EMR training environment(s) in partnership with clinical analysts, ensuring training patients, scenarios and build reflect the production environment
• Keep education materials current with each EMR upgrade, enhancement and workflow change, in collaboration with the wider Parkville EMR teams

Education Delivery & Administration:

• Deliver EMR onboarding training to new starters and large intake cohorts (including junior medical staff and graduate nurse intakes) via classroom, virtual, eLearning and at-the-elbow formats
• Deliver targeted optimisation education programs (e.g. efficiency and personalisation sessions, thrive/proficiency programs) that improve staff efficiency and satisfaction with the EMR
• Provide at-the-elbow and floor support during go-lives, upgrades, downtimes and the introduction of new functionality, preparing staff and supporting adoption
• Support and coach EMR liaisons, super users, preceptors and education teams to extend the reach of EMR education across the organisation

Quality Improvement & Evaluation:

• Establish systems to evaluate the effectiveness of EMR education and learning activities and use feedback to continuously improve programs
• Utilise available EMR data and reporting tools (e.g. Signal/proficiency data) to identify learning needs, target education and measure impact
• Contribute to post implementation reviews of EMR functionality, benefits realisation activities and measurement of the impact of technology on staff

Stakeholder Management and Professional Leadership:

• Build and maintain strong relationships with department leaders, unit managers, education teams and Parkville precinct EMR colleagues to ensure education meets organisational needs
• Act as a trusted point of contact for EMR education, triaging and responding to education requests and escalating build or workflow issues to the appropriate team
• Contribute to RCH-wide committees, projects and initiatives relating to EMR education, digital capability and workforce onboarding
• Foster a culture of learning by acting as a positive role model and champion for the safe, efficient and standard use of the EMR
• Tertiary qualification in education, health, health informatics or a related discipline, and/or equivalent demonstrated experience in education or training delivery
• Where the successful candidate is a clinician, current registration with the relevant board administered through the Australian Health Practitioner Regulation Agency (AHPRA)
• Demonstrated experience designing, delivering and evaluating education or training programs for adult learners, preferable within a healthcare setting
• Expert user of an electronic medical record, with demonstrated understanding of clinical and/or administrative EMR workflows
• Demonstrated understanding of adult learning principles, learning management systems and eLearning authoring tools
• Demonstrated commitment to ongoing personal and professional development

About the Department:

The DI & EMR team sits in the Digital Portfolio within the Digital and Allied Health Division. The Digital and Allied Health Division leads the hospital's digital transformation agenda, and is responsible for the implementation, optimisation and governance of digital health technologies, including the Electronic Medical Record, the RCH Patient Portal, artificial intelligence clinical solutions and virtual care platforms.

RCH has made significant investments in digital health capability, including the implementation and ongoing optimisation of the Epic Electronic Medical Record (EMR) shared across the Parkville precinct, expansion of virtual and digitally enabled models of care, maturation of enterprise data and analytics platforms, and the emerging adoption of artificial intelligence (AI) in clinical and operational settings.

What we offer:

• Salary packaging option with our partner, SmartSalary – Increase your take home pay by up to $11,500 per annum!
• Looking for a new set of wheels to get you to the office? We offer Novated Leases through our partnership with SmartSalary
• Workplace culture of continuous improvement, support and training
• Discounted Private Health Insurance
• Support for working mothers including two on-site Early Learning Centres, flexible working arrangements, breast feeding and pumping facilities
• Help when you need it most! Staff counselling, financial coaching, legal support, nutritional support and specialist helpline services, and more through our EAP partner, Converge
• Unlimitedaccess to select fitness facilities in your local area via Fitness Passport

Other requirements:

• Current National Criminal Record Check, or willing to obtain
• Valid Working with Children Check
• Compliance with RCH's 'Staff Immunisation – Prevention of Vaccine Preventable Diseases' procedure

For more information about this position please contact Daryl Cheng, Chief Clinical Information Officer email: ***********@rch.org.au

Why work at the RCH?

RCH enjoys high employee engagement and is committed to staff safety and a positive culture through enactment of our Compact. We offerthe opportunity towork in world-class facilities, surrounded by Royal Park and only a short tram trip from the heart of Melbourne city.

We also offer staff benefits such as discounted staff parking, salary packaging, and an award-winning health and wellbeing program.

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse background, all members of the LGBTQI community and people with disability.

It is a requirement of your employment that you be vaccinated against Influenza annually for Category A and B roles, in compliance with any public health orders in place at the relevant time, unless you have a medical exception in line with those public health orders, which has been accepted by The Royal Children’s Hospital. Applicants will be required to provide their Australian Government Immunisation History Statement, it is a requirement of the RCH to collect, record and hold vaccination information.

It is also a requirement of your employment that you comply with any direction given by The Royal Children’s Hospital that you be vaccinated against, or prove immunity to, any other disease, unless you have a relevant exemption,and offers of employment are conditional on successful completion of background checks including reference checks.

Applications close Thursday, 19th of November 2026

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