Technical Business Analyst

At RACQ, our purpose is to make a positive difference in the lives of Queenslanders. As a Technical Business Analyst, you'll play a critical role in bridging business needs and technology solutions, helping us deliver exceptional experiences for our members and employees. Working within a collaborative product-led environment, you will analyse complex challenges, identify opportunities for improvement and ensure technology initiatives deliver meaningful outcomes that support RACQ's strategic goals and values.

About the role

• Work within cross-functional product teams to understand business challenges, gather and analyse requirements, and support the delivery of technology solutions that create value for our members and business stakeholders.
• Partner with business and technology stakeholders to understand, analyse and document business requirements.
• Facilitate workshops, interviews and discovery sessions to identify business needs and improvement opportunities.
• Translate complex business requirements into clear user stories, functional specifications and acceptance criteria.
• Analyse business processes, systems and data flows to identify opportunities for efficiency and innovation.
• Support solution design, delivery and implementation by providing analysis and requirements expertise throughout the product lifecycle.
• Develop and execute test scenarios, coordinate user acceptance testing and validate solutions against business outcomes.
• Maintain traceability between business objectives, requirements and delivered solutions.
• Contribute to continuous improvement initiatives that enhance customer experiences, business processes and operational performance.

About you

• Demonstrated experience in business analysis, systems analysis and requirements management within complex environments.
• Strong ability to elicit, document and manage business, functional and technical requirements.
• Experience analysing business processes and identifying opportunities for process improvement and operational efficiency.
• Well-developed analytical and problem-solving skills, with the ability to assess complex business and technology challenges.
• Excellent stakeholder engagement, facilitation and communication skills, with the ability to build consensus across diverse groups.
• Experience working in Agile, product-led or technology delivery environments, with a focus on delivering business value.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive.

Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ.

Why you’ll love working at RACQ

• Free RACQ roadside assistance from day one.
• Exclusive employee discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics with onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.
• Flexibility that works for real life with our weFLEX approach supporting balance, performance and collaboration—whether you’re working from home, the office, or a mix of both.

Explore all our employee benefits at Employee Benefits.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au for a confidential and supportive conversation.