At a Glance
- Tasks: Lead a busy branch, driving performance and creating positive experiences for customers.
- Company: Join RACQ, a community-focused organisation making a real difference in Queensland.
- Benefits: Enjoy free roadside assistance, exclusive discounts, and flexible work options.
- Other info: Be part of a diverse team committed to safety and service excellence.
- Why this job: Make an impact while developing your leadership skills in a supportive environment.
- Qualifications: Experience in branch management and strong people skills are essential.
The predicted salary is between 63000 - 77000 $ per year.
As Branch Manager, you'll lead the day-to-day performance of an RACQ Mobility branch delivering automotive and glass services. You'll support your team, drive operational and financial results, and create positive experiences for our members and customers. At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow and be more.
About the role
This is an opportunity to take ownership of a busy branch, balancing people leadership, operational delivery, safety, customer service and commercial performance. You will:
- Lead, coach and support employees to achieve individual, team and branch outcomes
- Oversee daily workflows, scheduling, job allocation, service delivery and resource planning
- Deliver agreed revenue, margin, cost, customer service and operational performance outcomes
- Maintain safe and compliant operations while driving improvements in efficiency, service quality and business performance
- Build strong relationships with members, customers and stakeholders while supporting local business development and broader Mobility initiatives
About you
You're an adaptable and commercially minded operational leader who combines strong people skills with a genuine commitment to safety, service and performance. You’ll bring:
- Branch or operational management experience within a customer-focused service environment
- Demonstrated experience leading and developing diverse frontline teams
- Strong commercial capability, including budgeting, forecasting, cost control and performance analysis
- Experience managing safety, operational risk, compliance and incident investigations
- Excellent communication, stakeholder management and problem-solving skills, ideally gained within automotive, mobility, trade services, retail operations or a comparable industry
Why join RACQ?
RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we're built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We're evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you'll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive.
Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ
Why you'll love working at RACQ
At RACQ, we support your work, wellbeing and career through benefits that matter.
- Free RACQ roadside assistance from day one
- Exclusive employee discounts
- Wellbeing that goes beyond the basics
- Flexibility that works for real life
Ready to apply to do good stuff daily? Successful candidates will be asked to complete background checks to progress their application.
Adjustments & Support
We're committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au for a confidential and supportive conversation.
Branch Manager – Caloundra employer: Royal Automobile Club of Queensland
RACQ is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth. As a Mobile Windscreen Fitter in the vibrant Southeast Queensland region, you'll enjoy the autonomy of managing your own schedule while being part of a team that prioritises safety and quality. With competitive benefits and a commitment to employee development, RACQ stands out as a rewarding place to build your career.
Contact Details:
Royal Automobile Club of Queensland Recruitment Team
