Program Officer, Continuing Professional Development in Sydney

The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Why Join Us?

As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more!

Our 3-2-1 Hybrid Working Model:

• 3 days from anywhere in Australia or Aotearoa New Zealand per week
• 2 days from an RACP office location per week
• 1 of the two days per week in office spent with your team

About the Role

The Professional Practice (PP) team at the RACP supports physicians by managing continuing professional development (CPD) programs, providing guidance on clinical and ethical standards, and offering resources for career advancement. They create educational materials, such as courses and workshops, to help physicians maintain high-quality practice, while also advocating for their professional interests within the healthcare system. The primary purpose of the Program Officer in CPD is to deliver the program, working collaboratively with other teams in Professional Practice and the College.

Key Accountabilities:

• Provide high quality support for the CPD program, including promotion of CPD products and services.
• Administer CPD program activities according to the requirements of the CPD year including incompletes, audit, support calls and verified activities.
• Respond to inbound queries from members and other stakeholders and log issues as required.
• Facilitate and support the team's work with committees, working groups and other Fellows who act as subject matter experts and content reviewers including drafting agendas, minutes, discussion papers and activity plans as required.
• Deliver and support the continuous improvement of the processes that ensure consistent outcomes across the program.
• Administer aspects of the content production process and the wider resource development schedule as required.
• Conduct research, industry scans and literature reviews to inform program requirements.
• Collaborate with partners in the program team and others to effectively improve and deliver the program.
• Work with the program team during the design & build phase of content and resources.

Qualifications and Skills:

• Tertiary qualification or experience working in a relevant field (communications, education, research, medical education, e-learning, health).
• Developed verbal and written communication skills.
• Developed analytical and information literacy skills.
• Proven ability to interact and establish good working relationships with people at all levels, both inside and outside the organisation.
• Demonstrated ability to work independently under broad direction and collaboratively in a team environment.
• Ability to prioritise and manage competing deadlines.
• Understanding of SLAs and track record of meeting SLAs.
• Experience of managing stakeholder expectations and evaluating feedback.
• Demonstrated high level of tact, diplomacy and confidentiality.