Ticketing and Accreditation Manager in Sydney

Join the team behind one of Australia's leading event and entertainment destinations, Sydney Showground. Play a key role in delivering ticketing and accreditation operations for major concerts, festivals, exhibitions, sporting events and public events.

Be the ticketing and accreditation subject matter expert for a diverse portfolio of events across Sydney Showground and ENGIE Stadium. Work with leading promoters, event organisers, ticketing providers and industry partners. Influence the customer experience from the moment a ticket is purchased through to event entry and access management.

Work in a fast-paced environment where no two events are the same. Be part of a passionate team delivering world-class event experiences.

About the Role… Are you an experienced ticketing, accreditation or event operations professional looking to take ownership of a critical function within one of Australia's busiest event precincts? Sydney Showground is seeking a highly organised and proactive Ticketing & Accreditation Manager to lead the planning, delivery and continuous improvement of ticketing, accreditation and access control operations across a diverse portfolio of events.

This role is responsible for the end-to-end management of ticketing and accreditation services for exhibitions, concerts, festivals, sporting events and major public events held across Sydney Showground and ENGIE Stadium. You will work closely with event organisers, promoters, ticketing agents, operational teams and external stakeholders to ensure safe, seamless and efficient access for patrons, exhibitors, contractors, workforce and authorised personnel.

From ticketing builds and accreditation planning through to event-day delivery and post-event reporting, you will play a key role in ensuring events operate smoothly while delivering an exceptional customer experience. You will oversee ticket allocations, seating manifests, access permissions, accreditation systems, reporting, operational planning and event-day readiness, while managing relationships with ticketing providers, clients, security teams, contractors and internal stakeholders.

As the venue's ticketing and accreditation specialist, you will identify opportunities to improve systems, processes and customer outcomes while helping shape the future of event access and operational delivery at Sydney Showground. This is a hands-on role suited to someone who enjoys working in a dynamic event environment, thrives under pressure and is comfortable working flexible, event-driven hours including evenings, weekends and public holidays when required.

About you… You are a detail-oriented and solutions-focused professional with experience in ticketing, accreditation, venue operations or event delivery. You enjoy working with people, solving operational challenges and coordinating multiple stakeholders to achieve successful outcomes. You take ownership of your work, communicate confidently and remain calm when managing competing priorities in fast-paced environments.

To be successful, you will demonstrate:

• Tertiary qualifications in Venue Management, Event Management or a related field
• Current Class C Driver's Licence
• Strong verbal and written communication skills
• Proven customer service and stakeholder management skills
• Understanding of Workplace Health and Safety requirements
• Experience coordinating ticketing, accreditation, venue operations or event logistics
• Strong organisational skills and exceptional attention to detail
• Ability to manage competing priorities and meet deadlines
• Confidence working independently and taking ownership of outcomes
• Ability to build productive relationships with clients, promoters, contractors, suppliers and internal teams
• Confidence using Microsoft Office Suite
• Experience with ticketing systems and event management software highly regarded

Desirable:

• 3+ years' experience in ticketing, accreditation, venue operations or event management
• Previous experience working on major events
• Understanding of crowd management, access control or front-of-house operations
• Experience using Momentus Event Business Management System, AutoCAD or Event Draw
• Experience using ticketing software
• Responsible Service of Alcohol competency certificate
• Senior First Aid certificate
• Fire Warden certification

About us… Sydney Showground is one of Australia's leading event and entertainment precincts, delivering a diverse program of exhibitions, conferences, concerts, festivals, sporting events and major public events throughout the year. Based in Sydney Olympic Park, Sydney Showground is home to the iconic Sydney Royal Easter Show and hosts some of the country's most recognised brands, venues and live experiences.

As part of the Royal Agricultural Society of NSW (RAS), we are committed to creating exceptional event experiences while supporting the long-term success of the events industry. Join our team and play a role in delivering unforgettable experiences at one of Australia's most dynamic event destinations.

We celebrate diversity, equity, and inclusion. Our commitment is to foster working environments that embrace everyone, ensuring fair and respectful treatment for all. We actively encourage applications from Aboriginal and/or Torres Strait Islander peoples, veterans, individuals with disabilities, individuals of all gender identities, those in mature age and early careers, members of the LGBTIQA+ community, and individuals from diverse cultural backgrounds. Your unique perspective and experience are valued here.