At Roxy Aquarium, we're passionate about delivering exceptional customer experiences and creating a welcoming and inspiring environment for both our team and our customers. As a growing retail brand, we pride ourselves on offering high-quality aquarium products, livestock, reptiles, and pet supplies, supported by excellent customer service and a positive team culture.
We are currently seeking an experienced and motivated Retail Manager to lead our store operations and drive business success. If you're a proactive leader with a passion for retail and strong organisational skills, we'd love to hear from you.
Key Responsibilities
- Lead, mentor and motivate the retail team to deliver outstanding customer service and achieve business objectives.
- Oversee the day-to-day operation of the store, ensuring efficient and effective business performance.
- Drive sales growth by monitoring performance, setting targets and implementing strategies to achieve key performance indicators (KPIs).
- Determine product mix, stock levels and service standards to meet customer demand and maximise sales opportunities.
- Monitor inventory levels, purchasing patterns and stock turnover to optimise stock availability and minimise stock losses.
- Coordinate stock ordering, receiving, stock takes and replenishment of aquarium livestock, pet products and related merchandise.
- Maintain high standards of visual merchandising, pricing accuracy and overall store presentation in accordance with company standards.
- Manage cash handling procedures, daily reconciliations and other store financial transactions.
- Prepare staff rosters and effectively allocate resources to meet operational requirements.
- Recruit, train, supervise and develop team members, fostering a positive, productive and high-performing workplace culture.
- Analyse sales reports, customer trends and local market conditions to identify opportunities for business growth and improved customer satisfaction.
- Plan and implement promotional activities, marketing initiatives and seasonal campaigns to increase sales and customer engagement.
- Manage supplier relationships, negotiate purchasing arrangements where appropriate and ensure timely supply of quality products.
- Handle customer enquiries, complaints and escalated issues professionally to maintain a high level of customer satisfaction.
- Ensure compliance with workplace health and safety requirements, company policies and all relevant regulations relating to the sale, handling and welfare of aquarium fish, reptiles and companion animals.
- Maintain accurate records relating to inventory, sales performance, purchasing and store operations.
- Identify operational risks and implement effective solutions to ensure smooth and efficient store operations.
- Support continuous improvement initiatives to enhance operational efficiency, customer experience and overall store performance.
What We're Looking For
- Minimum two years' experience in a retail management or supervisory role.
- Strong leadership, people management and team development skills.
- Excellent communication and interpersonal abilities.
- Demonstrated ability to analyse sales data and make sound commercial decisions.
- Strong organisational and time management skills with excellent attention to detail.
- A customer-focused mindset with effective problem-solving abilities.
- Ability to work weekends, public holidays and additional hours when required.
- Knowledge of aquarium livestock, ornamental fish, reptiles or the pet industry is highly desirable.
What We Offer
- Competitive salary with performance-based incentives.
- Staff discounts across our product range.
- Ongoing training and professional development opportunities.
- Career progression within a growing and reputable business.
- A supportive, collaborative and inclusive team environment.
- The opportunity to work with a passionate team in one of Melbourne's leading aquarium and pet retail businesses.
