Fast turnaround is what we're known for, and when something goes wrong, our customers expect it fixed fast. Rollsec is looking for a friendly, organised Customer Liaison Officer to be the first point of contact for customer issues, work out what went wrong, sort it out and make sure it doesn't happen again.
Shift: 7:30am - 4:00pm, Monday to Friday, full time, in office
Pay: $70k - $80k + superannuation, based on experience
Customer Liaison Officer - Northgate, Brisbane
Rollsec | Northgate, Brisbane
Fast turnaround is what we're known for, and when something goes wrong, our customers expect it fixed fast. Rollsec is looking for a friendly, organised Customer Liaison Officer to be the first point of contact for customer issues, work out what went wrong, sort it out and make sure it doesn't happen again.
Shift: 7:30am - 4:00pm, Monday to Friday, full time, in office
Pay: $70k - $80k + superannuation, based on experience
About the role
Whether it's a missing box of screws, a late delivery, a wrong product or an invoice query, you'll own the issue from first call to final fix. You'll sit in the office alongside dispatch & the sales team, so problems get solved on the spot, with a real sense of urgency and several issues moving at once.
What you'll do
• Be the first point of contact for customer issues by phone, email and at the counter
• Investigate what went wrong with orders, deliveries, products or invoices
• Work with production, dispatch and sales to agree a practical fix, such as a remake, redelivery or credit
• Keep customers updated on timeframes and follow through until the issue is closed
• Help customers find the right product or an alternative when their first choice won't work
• Record every issue and outcome accurately in our system
• Spot recurring problems and tell us how to stop them happening again
• Support the sales desk with order enquiries and updates during busy periods
What you'll bring
• Customer service experience where you handled complaints or problem orders, not just enquiries
• A happy, friendly, approachable manner, and a calm, straight-talking style with tradies, builders and homeowners alike
• The persistence to chase an answer internally and the judgement to know a fair outcome
• The drive to take ownership and the organisation to juggle multiple issues at once
• Strong attention to detail with measurements, order numbers and paperwork
• Confidence with computers and learning a new order system
• Clear written English for emails and case notes
Nice to have
• Experience in sheet metal, manufacturing, building supplies or construction
What we offer
• Day shift, 7:30am - 4:00pm, Monday to Friday, with no nights or weekends
• Competitive pay plus superannuation, based on experience
• A busy, friendly workplace where you'll work closely with the whole team
• Long-term career growth with a stable, growing local manufacturer
• A role where you can see your impact every day
Apply now if this sounds like you!
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Day-Shift Customer Liaison & Issue Resolver in Brisbane employer: Rollsec Pty Ltd
Rollsec is an exceptional employer located in Northgate, Brisbane, offering a vibrant and supportive work culture where teamwork thrives. As a Customer Liaison Officer, you'll enjoy competitive pay, a stable day shift schedule, and the opportunity for long-term career growth within a friendly environment that values your contributions and fosters personal development. Join us to make a real impact every day while working alongside dedicated professionals in a busy, dynamic setting.
