Fast turnaround is what we're known for, and when something goes wrong, our customers expect it fixed fast. Rollsec is looking for a friendly, organised Customer Liaison Officer to be the first point of contact for customer issues, work out what went wrong, sort it out and make sure it doesn't happen again.
Shift: 7:30am - 4:00pm, Monday to Friday, full time, in office
Pay: $70k - $80k + superannuation, based on experience
Customer Liaison Officer - Northgate, Brisbane
Rollsec | Northgate, Brisbane
About the role
Whether it's a missing box of screws, a late delivery, a wrong product or an invoice query, you'll own the issue from first call to final fix. You'll sit in the office alongside dispatch & the sales team, so problems get solved on the spot, with a real sense of urgency and several issues moving at once.
What you'll do
- Be the first point of contact for customer issues by phone, email and at the counter
- Investigate what went wrong with orders, deliveries, products or invoices
- Work with production, dispatch and sales to agree a practical fix, such as a remake, redelivery or credit
- Keep customers updated on timeframes and follow through until the issue is closed
- Help customers find the right product or an alternative when their first choice won't work
- Record every issue and outcome accurately in our system
- Spot recurring problems and tell us how to stop them happening again
- Support the sales desk with order enquiries and updates during busy periods
What you'll bring
- Customer service experience where you handled complaints or problem orders, not just enquiries
- A happy, friendly, approachable manner, and a calm, straight-talking style with tradies, builders and homeowners alike
- The persistence to chase an answer internally and the judgement to know a fair outcome
- The drive to take ownership and the organisation to juggle multiple issues at once
- Strong attention to detail with measurements, order numbers and paperwork
- Confidence with computers and learning a new order system
- Clear written English for emails and case notes
Nice to have
- Experience in sheet metal, manufacturing, building supplies or construction
What we offer
- Day shift, 7:30am - 4:00pm, Monday to Friday, with no nights or weekends
- Competitive pay plus superannuation, based on experience
- A busy, friendly workplace where you'll work closely with the whole team
- Long-term career growth with a stable, growing local manufacturer
- A role where you can see your impact every day
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Customer Liaison Officer in Brisbane employer: Rollsec Pty Ltd
Rollsec is an exceptional employer located in Northgate, Brisbane, offering a vibrant and supportive work culture where teamwork thrives. As a Customer Liaison Officer, you'll enjoy competitive pay, a stable day shift schedule, and the opportunity for long-term career growth within a friendly environment that values your contributions and fosters personal development. Join us to make a real impact every day while working alongside dedicated professionals in a busy, dynamic setting.
