At a Glance
- Tasks: Manage payments operations, onboarding, and monitor daily activities to ensure smooth processes.
- Company: Join ROLLER, a fast-growing global SaaS company in the leisure industry.
- Benefits: Enjoy flexible work, parental leave, and a supportive team culture.
- Other info: Great career growth opportunities and a fun, engaging work environment.
- Why this job: Be part of a dynamic team making a real impact in the payments space.
- Qualifications: 2-3 years in payments or banking operations; detail-oriented and autonomous.
The predicted salary is between 62100 - 75900 $ per year.
About ROLLER
ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point‑of‑sale, CRM, self‑service kiosks, memberships, digital waivers, and more. We are a fast‑growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few! At the heart of ROLLER is our team – which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business.
About the Role
We’re looking for a Payments Operations Specialist to own the operational lifecycle of a payments account – from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You’ll live in dashboards, spreadsheets, and our payments platform tooling – monitoring daily operations, reviewing cases, fixing errors, partnering with cross‑functional teams, and building the processes that keep our payments operation running cleanly as we grow.
What You’ll Do
- Own KYC and onboarding operations – review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding
- Monitor and manage payout operations – investigate failed or delayed payouts and work negative balance cases through to resolution
- Own churn monitoring – track departing venues and ensure accounts are offboarded cleanly, including final payouts
- Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problems
- Build, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scale
- Work hands‑on in spreadsheets and our payments platform’s admin tooling every day
About You
- You have 2‑3 years of experience in payments operations, banking operations, fintech, or KYC/CDD
- A payments background is preferred but not essential – you’re a fast learner who can pick up new domains, systems, and terminology quickly
- Exceptional attention to detail – you’re the person who spots the thing everyone else missed
- You work autonomously and take real ownership of your patch – you don’t need someone setting your priorities every day
- Strong written and verbal communication skills, especially with internal stakeholders
- Very comfortable working in spreadsheets, dashboards, and admin tools
- Process‑minded – you enjoy building repeatable workflows and get satisfaction from things running cleanly
- You’re excited by a hands‑on individual contributor role and want to build deep payments expertise
Perks!
- You get to work on a category‑leading product that customers love in a fun, high‑growth industry – check our Capterra and G2 reviews.
- Engage in our ‘Vibe Tribe’ – led by our team members; you can contribute to company‑wide initiatives directly.
- Regular events and social activities, fundraising & cause‑related campaigns… you name it. We’re willing to make it happen!
- Team member Assistance Program to proactively support our team’s health and wellbeing – access to coaching, education modules, weekly webinars, and more.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
- Highly flexible work environment with an All Access pass to WeWork depending on your location
- Work with a driven, fun, and switched‑on team that likes to raise the bar in all we do.
- Individual learning & development budget plus genuine career growth opportunities as we continue to expand!
Payments Operations Specialist employer: ROLLER
ROLLER is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to engage in company-wide initiatives and social activities. With a strong focus on employee growth, ROLLER offers individual learning budgets and genuine career advancement opportunities, all while working in a fun, high-growth industry that values innovation and collaboration. Located in a flexible work environment with access to WeWork, employees can thrive both personally and professionally as they contribute to a category-leading product that customers love.
