At a Glance
- Tasks: Be the friendly face welcoming new residents and families to Rockpool.
- Company: Rockpool Residential Aged Care, a proud Queensland-owned boutique provider.
- Benefits: Meaningful work, supportive leadership, and opportunities for personal growth.
- Other info: Join a dynamic team focused on creating a warm, welcoming environment.
- Why this job: Make a real difference in people's lives while building lasting relationships.
- Qualifications: Experience in customer service or sales support, especially in healthcare.
The predicted salary is between 49500 - 60500 $ per year.
About Rockpool Residential Aged Care
Rockpool Residential Aged Care is a boutique provider, proudly Queensland owned. We believe great careers and great care go hand in hand. Our My Day My Way model of care puts the people we care for at the centre of everything, shaping their days around their choices, not our routines. This philosophy shapes how we work and what makes a career at Rockpool different: purpose that matters, contemporary leadership that backs you, beautiful modern homes designed for the people in them, smart technology that frees you to focus on people, and room to grow with Queensland's fastest-growing provider.
About the role
Be the welcoming face behind a great first experience at Rockpool Northshore Hamilton. Working with the Head of Resident Experience, this Concierge role has a strong focus on supporting the resident enquiry, sales and admission journey. You will help prospective residents and families from their first enquiry and tour through to admission. As part of the Welcome to Rockpool Program, you will continue to support new residents and their families after admission, helping them settle in well and ensuring a smooth transition into life at Rockpool.
What you’ll do
- Respond to prospective resident and family enquiries with warmth, professionalism and urgency
- Support the Head of Resident Experience with the day-to-day management of the resident sales pipeline
- Coordinate and support tours, follow-up conversations and next steps
- Maintain accurate enquiry and pipeline information
- Coordinate information and documentation required through the pre-admission and admission process
- Work closely with the Head of Resident Experience and wider home team to support a seamless admission
- Participate in the Welcome to Rockpool Program, checking in with new residents and families and helping them settle in well
- Identify and escalate any early concerns or support needs to the appropriate team member
- Prepare pipeline updates, upcoming admission information and follow-up action
- Provide professional front-of-house and Concierge support as required
About you
You are warm, organised and proactive, and enjoy engaging with people and following things through. You understand that choosing residential aged care is a significant decision and can combine genuine care with the organisation needed to make the journey easier.
Experience in sales support and customer service in a healthcare or a similar relationship-led environment
Excellent communication and relationship-building skills
Strong organisation, attention to detail and follow-through
Confidence making and receiving calls and following up enquiries
Confidence using Microsoft Office and customer management systems
Experience supporting tours, admissions or a sales pipeline is highly regarded
Residential aged care experience is essential
Concierge – Resident Support within Residential Aged Care in Brisbane employer: Rockpool-Residential-Aged-Care
Rockpool Residential Aged Care is an exceptional employer that prioritises both career development and quality care, making it a standout choice for those in the aged care sector. With a commitment to person-centred care, contemporary leadership, and a supportive team culture, employees are empowered to grow within Queensland's fastest-growing provider. Located in Northshore Hamilton, our modern facilities and innovative technology create an environment where staff can focus on what truly matters – the wellbeing of our residents.
Contact Details:
Rockpool-Residential-Aged-Care Recruitment Team
