At a Glance
- Tasks: Build strong customer relationships and manage inquiries in a fast-paced logistics environment.
- Company: Join Rocke Brothers, a trusted leader in port-related logistics with over 160 years of experience.
- Benefits: Collaborative work culture, focus on safety, and resources to help you thrive.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact in logistics while delivering exceptional customer service.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 36000 - 44000 $ per year.
Rocke Brothers is seeking a highly motivated, enthusiastic, and committed Customer Service Representative to join our dynamic team. If you're passionate about delivering outstanding service and thrive in a fast-paced logistics environment, we want to hear from you.
What you’ll be doing:
- Build strong relationships with customers and the operations team.
- Proactively manage customer inquiries and ensure service levels and satisfaction are met.
- Communicate clearly and promptly with both customers and internal teams.
- Coordinate client orders with warehouse and transport teams to meet daily requirements.
- Track and report on performance using Key Performance Indicators (KPI).
- Ensure stock is accurately accounted for in preparation for stocktakes.
- Collaborate with teams to identify process improvements and deliver efficient solutions.
- Maintain a positive, customer-focused attitude.
- Manage time effectively, problem-solve, and multitask in a fast-paced, high-pressure environment.
What we’re looking for:
- Previous experience in customer service or a similar role within Warehousing and Logistics.
- Proficiency in Microsoft Office 365 Suite and strong data entry skills.
- Excellent communication skills, both written and verbal.
- Strong attention to detail, organisational skills, and the ability to prioritise tasks.
- Ability to work independently or within a team, meet deadlines, and adapt to changing environments.
- A proactive mindset with a focus on providing exceptional customer solutions.
Why Join Our Team?
At Rocke Brothers (RB), we value our employees and foster a collaborative work environment. If you're looking for a rewarding career in logistics, we invite you to join our team and help us continue our proud legacy! Our diverse workforce is committed to creating a workplace where everyone feels respected and empowered. We prioritise safety and well-being, ensuring you have the resources needed to thrive in your role.
About us
At Rocke Brothers, we are a trusted leader in port-related logistics and transportation services, with a proud legacy spanning over 160 years. Founded in the 1850s by Martin Rocke, our business has evolved from humble beginnings in cartage to become a premier waterfront carrier in Australia. We specialise in a comprehensive range of services, including container handling, storage solutions, and full quarantine unpacking services, all while maintaining the highest safety and compliance standards.
Customer Service Representative in Melbourne employer: Rocke Brothers Pty
Rocke Brothers is an exceptional employer that prioritises employee well-being and fosters a collaborative work culture. With over 160 years of experience in logistics, we offer our Customer Service Representatives a dynamic environment where they can thrive, develop their skills, and contribute to meaningful customer solutions. Join us to be part of a diverse team that values respect, empowerment, and safety, ensuring you have the resources needed for a rewarding career in the logistics sector.
