At a Glance
- Tasks: Provide top-notch tech support for robotic appliances and assist customers with their queries.
- Company: Join UltraPlus Service, the go-to partner for Roborock and Segway in Australia.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive team environment.
- Other info: Great opportunity for growth in a fast-paced, innovative company.
- Why this job: Be the hero who helps customers navigate their tech challenges and enhances their experience.
- Qualifications: Strong communication skills and a passion for technology are essential.
UltraPlus Service is the authorised after-sales service and repair partner for Roborock and Segway in Australia. The Customer Service Representative will deliver high-quality customer service and technical support to customers and retail partners, handling inbound calls, guiding users through return and repair processes, and managing emails with prompt, professional responses.
The role focuses on resolving escalated cases, documenting interactions in the CRM, and working with the team to meet.
Customer Tech Support Specialist — Robotic Appliances employer: Roborock Technology (Australia) Pty Ltd
At 360 International, we pride ourselves on being an exceptional employer that fosters a dynamic work culture and prioritises employee growth. As a Logistics Team Leader, you will have the unique opportunity to lead a dedicated team while directly influencing logistics improvements for renowned consumer technology brands across Australia and New Zealand. With competitive remuneration and a supportive environment that encourages innovation and collaboration, we are committed to providing meaningful and rewarding employment for our staff.
Contact Details:
Roborock Technology (Australia) Pty Ltd Recruitment Team
