Rms in Melbourne is seeking a Manager, Customer Success to lead a team of CSMs across APAC while managing your own strategic accounts.
You will drive customer outcomes, coach performance, and implement AI-enabled tools to scale engagement, hold high performance bar, and grow the business.
This senior, player-coach role requires collaboration with Sales, Product, and Marketing, focusing on GRR/NRR and long-term partnerships.
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Senior Customer Success Manager: AI‑Driven Player‑Coach in Melbourne employer: RMS
At RMS, we pride ourselves on being an exceptional employer that fosters innovation and collaboration within the hospitality industry. Our hybrid work culture promotes flexibility while ensuring that every team member has the opportunity to grow through mentorship and professional development. With a focus on measurable outcomes and a commitment to customer success, joining our team means making a real impact globally while enjoying a supportive environment that values your contributions.
