At a Glance
- Tasks: Provide frontline customer service and manage inquiries at RMIT University.
- Company: Join RMIT University, a leading institution in Melbourne.
- Benefits: Flexible casual hours, great campus environment, and valuable experience.
- Other info: Opportunity to work across multiple campuses and grow your career.
- Why this job: Be the go-to person for students and make a difference on campus.
- Qualifications: Customer service skills and familiarity with ticketing tools preferred.
The predicted salary is between 49500 - 60500 $ per year.
RMIT University in Melbourne is seeking a Service Connect Advisor for casual, on‑demand frontline customer service across channels.
The role is based at the Melbourne CBD campus with potential to work across other campuses as required.
You will own customer inquiries, provide clear and accurate information, and escalate complex issues to senior team members.
Familiarity with Service Now, ticketing tools and a fast‑paced environment will help you deliver a consistently high standard of service.
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Campus Service Connect Advisor – Frontline Support in Melbourne employer: RMIT University
RMIT's Centre for Nature Positive Solutions offers a dynamic and inclusive work environment where you can contribute to meaningful research that supports Traditional Custodian communities and addresses critical environmental challenges. With flexible working arrangements, cultural leave, and a commitment to professional development, RMIT fosters a culture of collaboration and innovation, making it an excellent employer for those passionate about creating positive social and environmental outcomes.
