At a Glance
- Tasks: Provide frontline IT support and resolve customer enquiries with a friendly approach.
- Company: Join RMIT University, a leading institution in Melbourne known for its vibrant community.
- Benefits: Flexible casual hours, great work environment, and opportunities to learn and grow.
- Other info: Enjoy a dynamic role with variable start times to fit your schedule.
- Why this job: Be the first point of contact and make a difference in students' tech experiences.
- Qualifications: Strong communication skills and a passion for helping others.
RMIT University in Melbourne seeks a casual Service Connect Advisor to deliver frontline customer service for routine enquiries.
You will resolve issues at first contact where possible, using established procedures and knowledge resources, across multiple contact channels.
The role requires a customer-centric mindset, clear communication, and the ability to escalate more complex issues to senior colleagues or resolver groups.
Casual hours and variable start times apply.
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Casual Service Desk Advisor in Melbourne employer: RMIT University Vietnam
RMIT University Vietnam offers a dynamic work environment that fosters professional growth and development. Employees benefit from flexible working arrangements and competitive remuneration packages, including superannuation. The university is committed to innovation and excellence in education, providing opportunities to engage in impactful projects across various fields.
