At a Glance
- Tasks: Support luxury yacht owners by sourcing and managing spare parts with exceptional service.
- Company: Join Riviera Australia, the most awarded luxury motor yacht manufacturer.
- Benefits: Be part of a dynamic team in a leading marine facility on the Gold Coast.
- Other info: Great opportunity for career growth in a collaborative and innovative environment.
- Why this job: Make waves in the luxury yacht industry while building strong relationships.
- Qualifications: Experience in customer service or procurement, with a passion for marine products.
The predicted salary is between 45000 - 55000 $ per year.
Join Riviera Australia and become a trusted advisor to luxury motor yacht owners, dealers and trade professionals, delivering outstanding spare parts support and service.
Join Riviera Australia and become a trusted advisor to luxury motor yacht owners, dealers and trade professionals, delivering outstanding spare parts support and service.
About Us
Our people actively participate in building our luxury motor yachts!
We are Australia’s most awarded luxury motor yacht manufacturer.
Located in Coomera (Gold Coast, Queensland), in the largest marine vessel facility in the Southern Hemisphere, our customers span the globe.
We are delivering exciting new models and fresh innovation in design, performance and quality, leading the way in the boat manufacturing industry.
About the Role
We are looking for a self-motivated, dynamic and competent individual to be part of our friendly team.
As a Genuine Parts Interpreter, you will help support Riviera's spare parts operations by sourcing and procuring parts, managing customer and dealer enquiries, and ensuring parts are supplied on time to meet workshop and customer needs.
Working closely with owners, dealers, trade professionals and internal teams, you will provide exceptional service, coordinate orders from sourcing through to delivery, and contribute to efficient operations through strong administration, inventory support and continuous improvement initiatives.
Key Responsibilities
- Respond to spare parts enquiries in a timely and professional manner
- Source and procure parts to support repair, maintenance and project requirements
- Provide advice and parts recommendations to owners, dealers, and trade professionals
- Build and maintain strong relationships with customers, dealers, and internal departments
- Deliver exceptional customer service via phone, online, and face-to-face interactions
- Assist with quarterly stocktakes and support our team at the Sanctuary Cove International Boat Show
- Pick and pack orders, and assist customers with order collection and loading
About You
To be successful in this role, you will demonstrate
- At least 2 years' experience in a spare parts, procurement or customer service-based role.
- Knowledge of marine products, vessel systems and parts.
- Strong attention to detail and the ability to follow established processes.
- Excellent communication and interpersonal skills, with a positive and customer-centric approach.
- Strong organisational and time management skills, with the ability to effectively manage multiple priorities.
- A proactive, energetic and results-driven mindset.
- Strong relationship-building skills and the ability to work effectively with customers, dealers, suppliers and internal stakeholders.
- The ability to work both autonomously and as part of a collaborative team.
- Resourcefulness, initiative and strong problem-solving capabilities.
The following will be highly regarded
- Experience with vessel systems and boat-building processes.
- Strong computer literacy and the ability to learn specialised systems and software.
- Exposure to project management principles and practices.
- Qualifications in business, procurement, supply chain management, logistics, marine operations or a related field.
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Genuine Parts Interpreter employer: Riviera Australia
Riviera Australia offers a dynamic work environment where employees actively participate in building luxury motor yachts. The company is committed to safety and continuous improvement, providing opportunities for professional growth in the marine industry. With a focus on quality and innovation, Riviera Australia stands out as an attractive employer for those passionate about craftsmanship and teamwork.
