At a Glance
- Tasks: Deliver exceptional customer service while ensuring passenger safety on our iconic ferries.
- Company: Join RiverCity Ferries, part of Australia’s largest transport and tourism operator.
- Benefits: Flexible shifts, hands-on training, and a vibrant team culture.
- Other info: Diverse and inclusive workplace welcoming all backgrounds.
- Why this job: Set sail on an exciting journey while making a real difference in the community.
- Qualifications: Willingness to obtain safety certifications and strong communication skills.
The predicted salary is between 40500 - 49500 $ per year.
Join the team at RiverCity Ferries - We're looking for friendly, energetic people who take pride in their work and love getting stuck in - so if you're ready to set sail on something new, we'd love to hear from you!
About RiverCity Ferries
RiverCity Ferries is the proud operator of the iconic CityCats and Cross River Ferry networks on behalf of the Brisbane City Council. SeaLink is part of the Kelsian Group, Australia’s largest integrated multi-modal transport provider and tourism operator, with established bus operations in Australia, USA, Singapore, London and the Channel Islands. Kelsian provides essential journeys for our customers by delivering safe and intelligent transport solutions designed to improve the sustainability and liveability of the communities we serve.
About the Role
You will be dual trained as a deckhand/customer service officer. This is a hands-on role focused on delivering safe and exceptional passenger experience.
You Will:
- Deliver outstanding customer service with strong communication skills
- Be flexible to work split shifts, early mornings, late afternoons, including weekends and public holidays
- Be able to start work from a variety of fleet locations
- Follow instructions from vessel masters
- Demonstrate a strong commitment to Work Health & Safety
- Apply effective conflict resolution skills
- Be well presented and physically capable of performing the role.
- Participate in all required training, including safety drills
Qualifications
- Hold (or be willing to obtain) a Certificate in Elements of Shipboard Safety (ESS).
- Hold (or be willing to obtain) a current CPR/First Aid Certificate
We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, LGBTQIA+, people with disability and people from diverse cultural backgrounds.
Deckhand/Customer Service Officers in Brisbane employer: Rivercity Ferries
RiverCity Ferries is an exceptional employer, offering a dynamic work environment on Brisbane's iconic river while ensuring the safety and satisfaction of thousands of passengers daily. With competitive pay, flexible working options, and extensive career development opportunities within the Kelsian Group, employees can enjoy a fulfilling career while contributing to Brisbane's growth leading up to the 2032 Olympic and Paralympic Games. Join a supportive team that values safety, professionalism, and diversity, all while enjoying breathtaking views of the city.
