This is a varied and rewarding position where you'll play an important role in ensuring our patients receive excellent care and our practice runs smoothly.
Your responsibilities will include:
Welcoming patients and providing friendly, professional reception services.
Managing incoming calls with warmth, empathy and efficiency.
Scheduling appointments and coordinating busy specialist clinics.
Processing Medicare billing, payments and patient accounts.
Managing referrals, correspondence and patient records.
Liaising with doctors, patients and other healthcare providers.
Maintaining accurate records using our cloud-based practice management software, Gentu.
Supporting the day-to-day administration of the practice.
Working independently when required while contributing to our collaborative team environment.
We're looking for someone who is confident, capable and genuinely enjoys working with people.
Our ideal candidate will have:
- Previous medical reception experience – essential.
- Excellent computer skills – essential, with the ability to quickly learn and confidently navigate multiple systems.
- A warm, empathetic and professional telephone manner.
- Strong organisational skills and excellent attention to detail.
- The confidence to work independently, prioritise tasks and use initiative.
- A positive, adaptable attitude and willingness to help wherever needed.
- Excellent communication and interpersonal skills.
- A genuine commitment to patient care.
- A good sense of humour and the ability to fit into our friendly, supportive team.
We use Gentu, Microsoft Outlook, Adobe and 3CX. Previous experience with Gentu or Genie would be highly regarded, although not essential.
Hours and Flexibility
This is a casual position averaging approximately 15 hours per week, with hours varying according to practice requirements.
Flexibility is particularly important. Applicants must be available across Monday to Friday, including early starts from 5:40 am Tuesday to Thursday, and occasional Saturdays.
There may also be opportunities to work from home during certain weeks, depending on operational requirements.
Why Join Us
We believe that looking after our staff is just as important as looking after our patients.
Here’s what we offer:
- A genuinely welcoming, inclusive and supportive workplace.
- An amazing team that works together and enjoys what they do.
- A positive, staff-focused culture where your contribution is recognised and appreciated.
- Undercover staff parking when available, with street parking costs covered by the practice when required.
- A fully equipped staff kitchen with complimentary snacks and refreshments.
- Opportunities for flexible working arrangements, including occasional working from home.
- A workplace where teamwork, kindness and a good sense of humour are genuinely valued.
Come and Join Our Team!
We're proud of the wonderful team we've built and are looking for someone who will complement our practice culture.
While experience and technical skills are important, attitude, initiative and being a great team fit are equally important to us.
If you're an experienced medical receptionist who enjoys helping people, thrives in a busy environment and would love to work somewhere you're genuinely valued, we'd love to hear from you!
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