At a Glance
- Tasks: Engage customers, manage relationships, and drive revenue growth in a fast-paced environment.
- Company: Join Rippling, a leading tech startup revolutionising HR, IT, and Finance.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to employee success.
- Why this job: Be the CEO of your book of business and make a real impact.
- Qualifications: 3+ years in SaaS account management with a proven sales track record.
The predicted salary is between 72000 - 88000 $ per year.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
This is an exciting opportunity to be part of Rippling’s International Account Management team! We’re looking for a self-driven, growth minded account manager with a proven track record of success to join our Sydney based team. As an account manager at Rippling, you are the CEO of your book of business. As the primary relationship owner, you will lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth across Rippling’s suite of back-office HR, IT and Finance products and solutions.
Account managers in our SMB segment own revenue retention and growth of one of our fastest growing customer segments. If a sales-driven Account Manager role in an extremely fast-paced environment ignites your excitement, you’re in the right place.
What you will do:
- Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions and value based approach.
- Navigate a strategic sales process by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
- Negotiate and coordinate customer procurement and contract execution as part of managing the broader customer relationship.
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to monthly targets.
- Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
- Run scaled outbound prospecting motions across a large book of existing customers.
- Prioritise your book of business, including which customers require a high touch approach and which you will manage in a scaled motion.
- Partner with cross-functional product, sales, support, and customer operations teams to ensure customer success and secure long-term commitments.
- Take an entrepreneurial approach to the role by being a proactive and strategic partner to customers, tailoring your approach to maximise Rippling product adoption based on each customer’s unique business operations.
What you will need:
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of consistently meeting and exceeding quota via new product sales and upgrades.
- Competitive and creative drive to win over customers and think outside the box to get a deal done.
- Demonstrated ability to run a consultative discovery and demo meeting, and run a structured sales process.
- Proven success building and maintaining long term commercial relationships.
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
- Highly organised, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small.
- High integrity; enthusiastic about building a great company for the long term.
- Courage to challenge the status quo when logic and reason require it.
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, colour, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.
Rippling employees work on a Hybrid Office Model - depending on your location, 1 or 3 days per week in our Sydney office.
Account Manager, SMB APAC in Sydney employer: RIPPLING PEOPLE CENTER
Rippling is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to be part of a cutting-edge team in the heart of Sydney. With a strong focus on professional growth, employees benefit from mentorship opportunities and the ability to tackle complex payroll challenges across Australia and New Zealand, all while enjoying a hybrid work model that promotes work-life balance. Join us to be part of a rapidly growing startup recognised as one of America's best employers, where your contributions directly impact the success of our innovative HR, IT, and Finance solutions.
