At a Glance
- Tasks: Investigate complaints and deliver fair outcomes for customers while owning cases from start to finish.
- Company: Join Coinbase, a leading player in the crypto space with a focus on customer experience.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Be part of a global team dedicated to enhancing customer satisfaction.
- Why this job: Make a real difference by resolving complaints and improving processes in a dynamic environment.
- Qualifications: Experience in complaint investigation and strong analytical skills are essential.
The predicted salary is between 47700 - 58300 $ per year.
Coinbase is seeking a Complaints Analyst III to join the Global Complaints team within Customer Experience.
You will investigate consumer, regulatory, and litigation support complaints to deliver fair outcomes for customers, owning cases from intake through resolution.
Responsibilities include gathering data from Salesforce, drafting clear responses, meeting SLA timelines, escalating complex issues, and contributing to continuous process improvements through calibration and training.
Senior Complaints Investigator - Remote Forensic & Analysis employer: Rimkus-
Rimkus is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture across its APAC offices in Australia, New Zealand, and Singapore. As an HR Business Partner, you'll have the opportunity to influence people strategies while enjoying a supportive environment that values diversity and inclusivity. With a commitment to professional development and a focus on creating engagement initiatives, Rimkus empowers you to unlock your potential and make a meaningful impact in your role.
